Rhys Young Email and Phone Number

- Providing specialist KYC expertise throughout the High Risk – Investment Bank Refresh Process. Using my expert KYC knowledge, communication, and problem-solving skills to analyse complex information that has been provided by clients or sourced from the public domain for a vast range of entities, including a wide variety of specialist industry sectors.- Proactively working towards strict deadlines to resolve complex and high priority cases, utilising strong communication skills to interact professionally with external and internal stakeholders while successfully meeting ‘Right First Time’ objectives.- Contribute to a positive, supportive and proactive working culture by sharing knowledge and expertise both locally and globally. I collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience and challenging operational processes with solutions to enhance the team’s current processes.- Supporting management team by taking responsibility to assess case submissions from new starts, providing constructive feedback and helping individuals grow there KYC knowledge.- Excellent communication skills, across all platforms, with the ability to flex styles to the needs of different colleagues, stakeholders, and clients.- Exceptional level of time management skills to be able to proactively manage a high workload effectively to complete complex and high priority tasks within target timescales.

- Delivering an exceptional client experience for individuals and families, through to business owners and high-net-worth individuals. - Digital Change Advocate - Delivering multi-channel proposition; Training colleagues and helping customers understand how they can flexibly use HSBC services through Internet Banking, Telephone Banking & Self-service points.- Expert knowledge of KYC, AML and Sanctions operating procedures & practises.- Presenting online webinars for potentially vulnerable customers across Scotland. Covering Financial Resilience, Money Management & Online/Mobile banking workshops.

- Completed Diploma - Cultural Venue Operations - Covering People management, organisation of events and exhibitions, solving business problems and evaluating customer, audience & visitor experience.- Becoming a confident public speaker, vast experience presenting to groups of up 125 people. - Gained valuable experience of working with the local community by leading projects within Stirling to educate local school children on health and wellbeing.

- Events Management - Qualified Lifeguard - Sports Coach, specialising in developing physical skills of children with autism.