Reporting to the Senior Manager Technology & Operations (Lotteries), I am responsible for providing business process analysis and improvement services to the Lotteries department. These services include: conducting workshops, eliciting and documenting business requirements, developing and maintaining process maps and cross functional process maps, assessing and measuring proposed and actual business improvements, and supporting business process change for the implementation of business improvement initiatives.• Own and maintain the documentation and embedding of key Lotteries processes, including annual review.• Support business improvement initiatives with actual and proposed process mapping and work with Lotteries leads to optimise processes. Act as an SME and liaison between business leaders and IT analysts to ensure business requirements are met in the development of new processes and systems in order to streamline productivity• Support organisational change activity (including projects) by assessing and documenting the proposed process changes. • Capture business requirements, processes and other business rules, and prepare pipeline initiatives including tasks, with requirements, acceptance criteria and benefits. • Collaborate with the Lotteries management team and subject matter experts to develop a backlog of process improvement opportunities, including assessing the benefits, risks and effort to deliver these opportunities • Collaborate with the cross functional teams to elicit process requirements using various methods, including but not limited to interviews, document review, requirements workshops and surveys.• Attend stand-ups and participate in planning sessions as appropriate • Deliver clear process documentation utilising Visio & Promapp including clear roles, responsibilities and review cadence • Deliver high level business cases for implementing process changes, including implementation and change plans

This role ensures that RSL QLD lotteries’ operations are timely and efficient and meet its compliance obligations. Specifically, the role has responsibility for the co-ordination, reporting and monitoring of lotteries operations, whilst also maintaining an up-to-date process library and identifying opportunities for optimization. Another important aspect of the role is the escalation and triage of operational issues, requiring collaboration and negotiation with all key stakeholders.Accountabilities• Collaborate with the Analytics & DWH teams to deliver required reporting and validation projects using SQL SSRS platforms.• Work closely with the Technology team to deliver key projects and initiatives, specifically accurate and compliant lottery ticket registers, compliant system administration of Microsoft Dynamics to manage the lottery lifecycle events and conduct end user testing of any system enhancements as required utilizing UAT & Test environments prior to production rollout.• Manage all lottery projects utilizing an Agile framework using Azure Dev Ops & Sharepoint• Using Promapp and Visio, coordinate and implement process optimizations, monitor them for effectiveness and quantify their impact on Lotteries operations.• Prepare regular and ad hoc operational reporting for monitoring purposes and distribute to stakeholders.• Complete all compliance & risk documentation related to the conduct of draws.• System configuration within Microsoft Dynamics• Actively drive the resolution of ad hoc issues within lotteries operations, establishing cross- functional teams to identify appropriate solutions.• Perform system administration activities in MS Dynamics to coordinate all lotteries lifecycle activities from open to draw - workflows / upload ticket registers / draw• Organize ad hoc analytics reporting & alerting to ensure/maintain ERP integrity

Working within the professional services department in the head office of Fuji Xerox Australia as a validation analyst I was tasked with performing comprehensive data validation on large scale projects. I was responsible for facilitating deals from on boarding to deployment, working with a broad range of stakeholders such as the PMO team, sales teams, logistics teams and order management teams amongst others, it was my responsibility to ensure that the deal delivery ran smoothly and to assist with the project management of the hardware roll out. My main achievement within this role was to improve efficiency across all teams by eliminating errors and rework with the pre sales piece and roll out, thus enabling the company to roll out projects with minimal delays whilst eliminating errors resulting in the company delivering projects on schedule and within budget.Accountabilities• Manage contractual agreements and business rules for the contract• Communicate with Account Manager and guide them through a self- assessment process to understand their current document environment and to develop mitigation strategies when necessary• Manage all stakeholders relating to this process including Sales, Client Services, Global Services, and Professional Services & Logistics• Validate data provided by Sales and ensure all information is accurate pre roll out • Documentation ownership and maintain version control for all contract related documentation• Escalate where appropriate to ensure issues are resolved before reaching the customer• Develop a tracking tool that can easily display individual solution designs & progress at any point from audit to solution completion in order to enable the PM to begin scheduling logistics for delivery• Provide timely and accurate status reporting of solution & deal status to senior management

Working as a project coordinator for Dell asset recovery my main responsibilities were to undertake day to day account management of Dell, a key account for Tes-Amm Australia to drive volume of asset recovery and remarketing services. The main objective of the role was to meet sales quotas and profitability expectations and to develop and grow relationships within Dell and between Tes-Amm and Dell.Project management was a key component to this role, managing large multi-million dollar asset recovery and asset refresh and roll out projects for Dell clients mainly within the government, commercial and education space. Accountabilities• Lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel• Quote on IT asset recovery jobs, including onsite decommissioning/data wipe, logistics, processing charges and equipment buyback & coordinate each project• Establish and maintain productive & professional relationships with key personnel throughout the client account. Coordinate company personnel, service and management Resources in order to meet account performance objectives and customer’s expectations and to develop project life cycle strategies• Maintain an organized documentation system & maintain CRM & warehouse management system & Dell internal Client systems. AchievementsMy main achievement within this role was to maintain Dell as the number one client for Tes-Amm with regards to revenue contribution and profitability in what was a competitive environment where multiple account managers were managing Lenovo & HP accounts.

Energy conservation is an energy efficiency engineering organisation that conducts energy efficiency audits for government sponsored energy efficiency and carbon trading programs. My main accountabilities and achievements were focussed around:-• Conducting & assisting with independent energy efficiency audits. Completing final audit reports to relevant standards• Coordination of client retrofit and subsidy claims, liaising with government departments and processing relevant claims – NSW Office of Environment & Heritage• Project management of client claims for energy saving certificates (NSW Carbon Trading Scheme), liaising with client and relevant bodies, collating documents and processing claims• Account management, management of client accounts and projects• Updating and management of the company database, CRM database & document management & control software• Supporting senior management with project logistics whilst prioritizing project deliverables• On site verification of project activities and scheduling whilst updating project management software and key project mile stones

During my time at Panasonic UK I learnt a massive amount about the manufacturing industry specifically around project management, managing lead times and mitigating risk to schedule. My main accountabilities whilst working in the graphic design team were focussed on producing print collateral on schedule and to budget. My main BAU activities were:-• Producing operating instructions for Panasonic products• Designing layouts and creating artwork to be directly placed onto Panasonic products• Liaising effectively with printers to discuss materials, timescales and other printing related matters• Working closely with marketing department to discuss schedules and also the production of promotional material• Arranging translation of marketing materials into 15 Different languages• Collating costs and effective budgetary control

Worked within the marketing department for this international engineering consultancy I was responsible for producing the marketing collateral for new and existing projects. Daily activities consisted of:-• Developed marketing material from concept to print• Dealt with a number of different printers gaining a good understanding of the print process• Produced brochures, leaflets, adverts, postcards and artwork for tender/bid documents• Prioritized project activities with a high level of accuracy whilst working on multiple projects simultaneously in a results focused high pressure environment• Assisted senior management with high profile international engineering tenders & proposals