Rhys Roberts Email & Phone Number

Portsmouth, Gb

Oxfordshire, England, United Kingdom

Oversee daily venue operations, ensuring seamless customer experiences and efficient workflows.Manage weekly banking and maintain accurate Cash Register Journal, addressing discrepancies promptly.Develop and finalize staff schedules 4 weeks in advance, ensuring optimal coverage and productivity.Participate in meetings both virtually and in-person, providing input and approving staff holidays.Support fellow venue managers as needed, fostering a collaborative work environment.Integrate into the venue, introducing effective changes to enhance operations and adapt to venue culture.Lead venue operations, manage banking, create rotas, and ensure compliance. Implement strategic changes to enhance efficiency and adapt to venue culture.Coordinate with team to maintain smooth venue operations. Facilitate cross-venue support, attend meetings, and approve staff holidays to foster teamwork.Introduce and execute process improvements to streamline venue management. Adapt quickly to new environment, driving positive cultural shifts.Oversee accurate financial reporting, ensuring Cash Register Journal precision. Implement timely changes to boost operational effectiveness.Meticulously manage venue logistics, from weekly banking to four-week advance rota planning. Ensure thorough documentation of financial discrepancies.Lead venue operations, optimize banking processes, and implement strategic changes. Drive efficiency improvements and adapt swiftly to venue culture.

Portsmouth, England, United Kingdom

Manage venue operations, ensuring smooth daily functions and high customer satisfaction.Develop and execute marketing campaigns, increasing venue visibility and customer engagement.Organize promotional events, boosting venue attendance and achieving key performance indicators.Build and lead a cohesive team, promoting two hires to Venue Managers within 8 months.Oversee weekly banking and maintain accurate financial records, addressing discrepancies promptly.Spearheaded marketing campaigns and party events, boosting venue promotion while consistently meeting KPIs and nurturing two team members to VenueManager roles.Managed precise weekly banking operations, ensuring accurate Cash Register Journals and providing detailed explanations for discrepancies.Orchestrated team development, creating rotas, confirming work logs, and supporting other venue managers, fostering a cohesive work environment.Implemented creative party concepts and marketing strategies, significantly enhancing venue visibility and customer engagement.Cultivated a high-performing team through strategic hiring and accelerated career progression, demonstrating leadership in talent development.Led venue operations, driving customer satisfaction and team growth. Executed targeted marketing campaigns, boosting visibility and engagement. AchievedKPIs through strategic event planning.

Led hiring processes, enhancing team quality and efficiencyEnsured high training standards, boosting staff performanceManaged schedules, optimizing operational workflowMaintained venue standards, improving customer satisfactionSuggested venue improvements, driving overall enhancementsLed hiring initiatives, elevated training standards, and optimized scheduling while maintaining high venue quality. Spearheaded venue improvement strategies.Pioneered creative solutions for venue enhancement, fostering a culture of continuous improvement. Streamlined operational processes for increased efficiency.Drove operational excellence through strategic staffing, robust training programs, and meticulous venue management. Implemented impactful improvementinitiatives.Orchestrated team efforts in recruitment, training, and scheduling. Cultivated an environment of shared responsibility for maintaining venue standards.Envisioned and executed transformative venue improvements. Developed forward-thinking strategies for staff development and operational efficiency.Spearheaded recruitment initiatives and elevated training protocols, resulting in enhanced team performance and operational efficiency.

Portsmouth, England, United Kingdom

Led daily operations and communicated effectively with management to ensure smooth workflow.Adapted service approaches to meet diverse customer needs, enhancing satisfaction.Demonstrated leadership in a face-to-face service environment, improving team efficiency.Resolved customer issues promptly, leading to increased repeat business.Utilized strong communication skills to relay important information to the manager.Led team operations, optimized customer service strategies, and implemented efficient cash handling procedures, resulting in improved patron satisfaction.Fostered a team-oriented environment, mentored new hires, and coordinated with management to streamline daily operations and enhance overall performance.Introduced creative solutions to address customer concerns, revamped service protocols, and developed new engagement strategies to boost customer retention.Drove operational excellence through data-driven decision making, resulting in measurable improvements in customer satisfaction and team productivity.Cultivated a positive work environment, provided constructive feedback to team members, and implemented effective conflict resolution strategies.Streamlined operations and enhanced customer engagement strategies, leading to substantial improvements in patron satisfaction and team efficiency

Portsmouth, United Kingdom

Advised customers on over 70 products, enhancing product knowledge and driving sales growth.Leveraged extensive product knowledge to provide tailored recommendations, enhancing customer satisfaction and driving sales growth for over 70 diversevaping products.Consistently met sales targets by effectively communicating product benefits, addressing customer concerns, and maintaining a deep understanding of industrytrends.Fostered a positive team environment, sharing product insights and best practices to elevate overall store performance and customer experience.Implemented creative merchandising strategies to showcase new products, resulting in increased customer engagement and boosted sales for featured items.Maintained meticulous product knowledge, staying updated on safety regulations and industry developments to provide accurate, compliant advice tocustomers.Delivered expert advice on extensive product range, driving sales growth and enhancing customer satisfaction through tailored recommendations.

Portsmouth, United Kingdom

Supervised team to maintain high customer service standards, ensuring efficient operations.Trained new employees, enhancing team performance and customer satisfaction.Resolved customer complaints promptly, improving overall dining experience.Managed inventory and supplies, reducing shortages and operational delays.Delivered exceptional customer service at Burger King, mastering fast-paced operations and enhancing team efficiency as a part-time Crew Member.Streamlined order processing, reducing wait times and improving customer satisfaction. Contributed to a positive dining experience for patrons.Fostered strong teamwork in a high-pressure environment, ensuring smooth operations during peak hours and special promotions.Maintained rigorous food safety and cleanliness standards, contributing to the restaurant's consistent health inspection success.Proposed and implemented efficient workspace organization methods, enhancing overall kitchen productivity and order accuracy.Optimized order processing, reducing customer wait times and enhancing satisfaction. Implemented efficient workspace organization, boosting kitchenproductivity.

Louisville, Kentucky Area

Managed project timelines, ensuring editing team productivity and community engagement.Coordinated tasks to maintain active participation among organization members.Implemented strategies to optimize workflow and team collaboration.Monitored project progress, delivering measurable improvements in team efficiency.Facilitated communication between departments to ensure project alignment.Managed multiple projects simultaneously, ensuring timely delivery and resource optimization. Fostered team collaboration, resulting in improved productivityand client satisfaction.Implemented creative strategies to enhance community engagement. Developed streamlined workflows, significantly reducing turnaround time for editing tasks.Conducted thorough analysis of team performance metrics. Identified areas for improvement and implemented data-driven solutions to boost overall efficiency.Fostered a culture of teamwork and open communication. Facilitated regular meetings to align project goals with organizational objectives and community needs.Spearheaded initiatives to expand the organization's reach. Developed long-term strategies for sustainable growth and increased community impact.Led cross-functional teams to deliver projects on time, optimizing resources and enhancing client satisfaction through data-driven performance improvements

Fratton, Portsmouth, United Kingdom

Assisted customers with product inquiries across 50+ aisles, ensuring accurate and helpful information.Coordinated customer visits with designers, streamlining the order process for DIY projects.Managed stock organization, enhancing inventory accessibility and customer satisfaction.Facilitated seamless order placements, contributing to improved sales and customer retention.Managed extensive product knowledge across 50+ aisles, addressing customer inquiries and facilitating designer consultations for DIY projects.Streamlined customer order process, enhancing efficiency in product selection and procurement for home improvement projects.Fostered seamless cooperation between customers, designers, and inventory management to ensure project success and customer satisfaction.Maintained meticulous product knowledge, enabling accurate recommendations and solutions for diverse customer needs in DIY retail.Provided comprehensive assistance to customers, from initial inquiry to final purchase, ensuring a positive shopping experience in a complex retail environment.Managed extensive product knowledge across diverse aisles, addressing customer inquiries and facilitating designer consultations for home improvement projects.

Managed a high-traffic bar environment, ensuring customer satisfaction and smooth operations.Enhanced customer interaction and confidence, leading to positive feedback and repeat business.Adapted to high-pressure situations, maintaining composure and efficiency during peak hours.Managed a high-volume bar, crafting cocktails and fostering a vibrant atmosphere. Developed strong multitasking skills and enhanced customer satisfaction.Streamlined drink preparation processes, reducing wait times and boosting customer turnover. Implemented upselling techniques, contributing to revenuegrowth.Coordinated seamlessly with kitchen staff and servers to ensure prompt order fulfillment. Mentored new bar staff, improving team efficiency.Maintained meticulous inventory records and upheld stringent hygiene standards. Expertly handled cash transactions and reconciled daily sales reports.Introduced creative cocktail specials, driving customer engagement. Adapted swiftly to changing customer preferences, enhancing overall bar experience.Orchestrated vibrant bar atmosphere, expertly crafting cocktails while juggling multiple tasks. Elevated customer satisfaction through personalized service

Bachelor'S Degree, Psychology

A-Level, Film/Cinema/Video Studies, As Level

A-Level, Drama/Theatre Arts And Stagecraft, Full A Level

Gcse, English Language And Literature, General, C

Gcse, Chemistry, C

Gcse, Ict, B

Gcse, Latin Language And Literature, C

Gcse, Mathematics, B

Gcse, Physics, B

Gcse, French Language And Literature, B

Gcse, Drama And Dramatics/Theatre Arts, General, A

Gcse, Biology, General, C

Education record