Rhys Hall

Rhys Hall Email and Phone Number

Inflight Manager - British Airways @ British Airways
hayes, hillingdon, united kingdom
Rhys Hall's Location
Greater London, England, United Kingdom, United Kingdom
Rhys Hall's Contact Details

Rhys Hall work email

Rhys Hall personal email

n/a
About Rhys Hall

An ambitious, dynamic and hardworking individual with an energetic approach to work. I am of a focused nature and work hard to achieve results. I adapt well to change and always work relentlessly to improve. I thrive on learning new things and am driven by new challenges. My ability to use my own initiative helps me both personally and professionally and is also an advantage when interacting and successfully leading a team.I am always on the lookout for new challenges, as well as new diverse and exciting opportunities. I have over 20 years of experience in a customer service and sales environment including people and performance management. I also have an active involvement in both an independent children’s charity and a wellness charity serving the NHS giving me a vast level of experience and knowledge in different industries from aviation to charities and health services.I love to travel and doing this as part of my job is something that I handle with ease. I offer flexibility and a willingness to develop and learn new skills to enable me to be effective within any role that I am given.

Rhys Hall's Current Company Details
British Airways

British Airways

View
Inflight Manager - British Airways
hayes, hillingdon, united kingdom
Website:
ba.com
Employees:
24469
Rhys Hall Work Experience Details
  • British Airways
    Inflight Manager
    British Airways Mar 2018 - Present
  • East Midlands Trains
    Customer Experience Manager
    East Midlands Trains Sep 2016 - Mar 2018
    London St Pancras
    I'm a Manager of the operational front line, on board, and sales staff within all areas of the station at St Pancras International. I, along with three other colleagues lead these teams in the day to day operational running of the station and ensure a high level of customer experience is delivered to each and every customer of East Midlands Trains. I am also the direct line manager for the team of hosts who look after the first class lounge area. My role includes assisting the Area Station Manager to ensure continued excellence through our highly motivated enthusiastic and professional teams. I will identify development opportunities within my teams and use these to continually improve our colleagues and our brand to achieve excellence and productivity to it's fullest potential. Leasing with other areas of East Midlands Trains and Network Rail, I ensure we are compliant of all procedures and standards of safety required for the railways is key to my role.
  • British Airways
    Customer Service Manager
    British Airways Dec 2010 - Sep 2016
    Heathrow Airport
    • Manage and address challenging behaviours effectively and within guidelines.• Training of new and existing employees within all elements of customer service• Successfully lead a team and coach them to ensure effective career progression, personal development, and culture.• Lead on board teams of up to 23 to ensure exceptional customer service and safety procedures are adhered to. To continually ensure a safe and reliable experience for both customers and colleagues. • Decision making regarding recruitment of new employees as well as those progressing further• Planning and managing the teams’ working day to ensure the right people are in the right places and guarantee business days flow smoothly.• Initiating and trialling new procedures to ensure they meet with industry standards and will work for the rest of the work force.• Providing an ongoing duty of care to all team members and employees.• Project management.• Qualified at Train the Trainer and training new employees in all aspects of customer service
  • The Lowry
    Box Office Sales Assistant/Duty Manager
    The Lowry Nov 2005 - Feb 2013
    Mediacityuk
    Providing Customer Service and Sales to theatre goers, up selling and cross selling various link items. Managing a team of up to 10 on occasion during theatre incomings across 3 different theatre spaces ranging from 150 - 1800. I've also been involved in box office accounts and settlements, front of house duty management, dispatch, money handling and training.
  • Thomson Airways
    Flight Attendant
    Thomson Airways Apr 2004 - Nov 2010
    Manchester, United Kingdom
    Cabin Crew and Safety Assistant
  • 3663 First For Foodservice
    Sales Executive
    3663 First For Foodservice Jun 2003 - Apr 2004
    Manchester, United Kingdom
    Account management and food sales to national and independent businesses across the north west. Up selling, cross selling and link selling. Customer Service

Rhys Hall Skills

Airlines Aviation Flights Customer Service Team Leadership Civil Aviation Airports Commercial Aviation Airport Management Ticketing Charter Aircraft Flight Safety Airline Management Team Building Food Customer Experience Airworthiness Call Center Travel Management Fundraising Training Employee Training Employee Engagement Employee Management Employee Recognition Employee Recruitment Box Office Management Administration Office Administration Sales Telecommunications Telemarketing Front Of House Management Call Centers Theatre Management Leadership Teamwork Social Media Team Management Microsoft Office

Rhys Hall Education Details

  • Marshalls Park
    Marshalls Park
    B(A)
  • Marshalls Park
    Marshalls Park
    Dd
  • Marshalls Park
    Marshalls Park
    C
  • Marshalls Park
    Marshalls Park
    B
  • Marshalls Park
    Marshalls Park
    C
  • Marshalls Park
    Marshalls Park
    C
  • Marshalls Park
    Marshalls Park
    B
  • Marshalls Park
    Marshalls Park
    B

Frequently Asked Questions about Rhys Hall

What company does Rhys Hall work for?

Rhys Hall works for British Airways

What is Rhys Hall's role at the current company?

Rhys Hall's current role is Inflight Manager - British Airways.

What is Rhys Hall's email address?

Rhys Hall's email address is rhys.hall@ba.com

What schools did Rhys Hall attend?

Rhys Hall attended Marshalls Park, Marshalls Park, Marshalls Park, Marshalls Park, Marshalls Park, Marshalls Park, Marshalls Park, Marshalls Park.

What are some of Rhys Hall's interests?

Rhys Hall has interest in Children, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Rhys Hall known for?

Rhys Hall has skills like Airlines, Aviation, Flights, Customer Service, Team Leadership, Civil Aviation, Airports, Commercial Aviation, Airport Management, Ticketing, Charter, Aircraft.

Who are Rhys Hall's colleagues?

Rhys Hall's colleagues are Lindsay Nutter, Joana Ribeiro, D'arcy Rix-Hayes, Andy Stephenson, Ellie Leahy, Chandan Luthra, Tia Mullings.

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