With a solid foundation in business administration from Lake Forest College, I hold the position of Sr. Group Sales Manager at Hotel Indigo, where our team consistently surpasses revenue targets. My role involves driving sales through negotiations and securing new business opportunities, contributing to over $800K in fresh revenue and a 40+ account boost to our sales pipeline this past year.The collaborative environment at Hotel Indigo has fueled my drive to nurture long-term client relationships, resulting in notable retention for the organization. Recognized as Manager of the Quarter in 2024, my competencies in the hospitality industry are marked by proactive engagement and a commitment to excellence in guest service and satisfaction. In my 5 years of experience in the hospitality industry, I have developed and implemented a sales training program, improved team performance, and delivered exceptional guest services while working in different roles and locations across the US. I have a passion for sports and a desire to pursue a career in sports hospitality and event management.
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Senior Sales ManagerFreehand HotelsNew York, Ny, Us -
Sr. Group Sales ManagerHotel Indigo Dec 2023 - Present• Negotiated group business, guest room rates, and meeting room rentals for all market segments to exceed quarterly revenue goals by an average 120% • Cultivated and nurtured long-term relationships with existing accounts through proactive follow-ups and a detailed trace system, resulting in client retention on 10+ accounts over the past year.• Proactively identified and secured new business opportunities, generating over $800K in new revenue through telemarketing, targeted appointments, and personalized site tours.• Created and managed a strategic prospecting plan, successfully adding 40+ high-potential accounts to the sales pipeline.• Awarded recognition of Manager of the Quarter for Q3 '24 -
Corporate & Smerf Sales ManagerGraduate Hotels Oct 2022 - Dec 2023Nashville, Tennessee, Us- Negotiated group business, guest room rates, meeting room rental, and hotel services within assigned markets that exceeded hotel revenue goals.- Ensured all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system.- Ensured accurate and complete use of the sales system per SOP including recording all bookings and lost business.- Identified and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.- Developed, maintains, and prospects a target list of accounts and communicates updates to DOS. -
Front Desk ManagerThe Frederick Hotel Sep 2021 - Oct 2022New York, Ny, Us• Created the current sales training program for all managers and guest service agents to follow. Improved team average from $5,000 a month to $10,000 with highs in the 20,500+ range, with personal averages at $6500+ a month and highs in the $11,000+.•Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction • Train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies • Interact with customers both in person, over the phone and Email, to assist with inquiries, and mitigate any guest complaints • Compile occupancy reports and financial information for the general manager • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. -
Hotel Front Desk, Concierge/Guest Experience AgentThe Maker Oct 2019 - Sep 2021Hudson, New York, Us• Was part of inaugural team for The Maker Hotel property and helped prepare for launch during Covid-19 pandemic.• Welcomed each new arrival pleasantly, confirmed reservations identification in our comfortable and inviting boutique environment.• Delivered above-and-beyond service to guests by organizing outside venue reservations, services and setting up local tours.• Contacted previous guests and potential visitors to share information on hotel and local events as part of our relationship-building program.• Offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.• Booked large groups for weddings, seminars, conferences and other events, as well as for individual stays, providing the best amenities and available room rates. -
Marketing Team LeadSunlight Studios La May 2019 - Aug 2019• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.• Working on Hubspot to organize contacts and create new business opportunities through drip email campaigns and social media marketing.
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Northwestern Sports Marketing AssociationNorthwestern University Apr 2019 - Jun 2019Evanston, Il, Us• Assist in game-day marketing of 19 varsity sports competing in The Big Ten Conference.• Executing on-field/court promotions.• Serving in customer service representative role.• Worked with established sports marketing professionals to understand the process behind executing home events. -
Social Media Manager & Marketing InternBundlar Nov 2018 - May 2019Glencoe, Illinois, Us• Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.• Created investor pitch decks to show to potential investor clients for further funding.• Created PowerPoint decks for our marketing team, most notably for Labatt Brewing Company to showcase the capabilities of augmented reality for the beer industry.• Collaborated with team members to help expand marketing channels -
Guest Services AssociateDeer Path Inn Apr 2018 - Feb 2019• Recorded make, model and exact location of each parked vehicle for easy retrieval.• Parked and retrieved cars carefully to prevent damage and avoid delays.• Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.• Established positive guest relationships through consistent delivery of excellent customer service.• Maintained current listing of local and area attractions special events and activities to provide guests updated information.
Rhys Mcintyre Education Details
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Lake Forest CollegeGeneral
Frequently Asked Questions about Rhys Mcintyre
What company does Rhys Mcintyre work for?
Rhys Mcintyre works for Freehand Hotels
What is Rhys Mcintyre's role at the current company?
Rhys Mcintyre's current role is Senior Sales Manager.
What schools did Rhys Mcintyre attend?
Rhys Mcintyre attended Lake Forest College.
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