Director Of Operations
Over the last 10 years I have built, managed, and directed a 50 seat telesales office, overhauled the field services department of a Inc 500 company, building it to a team of over 120 field technicians installing over 500 new systems per week, and assisted in the creation of a comprehensive technician training platform designed to standardize customer engagement across a national installer base. The fusion of sales process and operational expertise enables me to coordinate and manage the customer creation cycle from generation through fulfillment in a uniquely comprehensive manner, which creates smoother customer acquisition and retention. As a leader I build with a bottom up philosophy, training my leaders to serve those they are responsible for, while intensely advocating a character over charisma approach. I believe in developing people, cross-collaborating as much as possible, and measuring everything. Regardless of the organization, it is my enduring ambition to empower businesses to create and deliver excellence in both product and service.