Within this role I provided recommendations and support to all levels from Director to colleagues to ensure adherence to the T&C Scheme. I have been successful in this role due to my strong communication, administration, attention to detail and organisational skills.Key Achievements• Successfully validated and supported managers to realise competent status; I achieved this through designing and delivering training, observations, feedback and coaching.• Producing regular… Show more Within this role I provided recommendations and support to all levels from Director to colleagues to ensure adherence to the T&C Scheme. I have been successful in this role due to my strong communication, administration, attention to detail and organisational skills.Key Achievements• Successfully validated and supported managers to realise competent status; I achieved this through designing and delivering training, observations, feedback and coaching.• Producing regular, accurate and concise reports detailing KPIs relevant to the adherence of regulatory requirements. Providing business Directors with recommendations and monitored actions.• Influenced operational decisions through chairing and minuting monthly T&C meetings, challenging processes and recommending alternative yet pragmatic solutions to drive change in line with both business and regulatory requirements. • Designed, implemented and maintain a robust Group wide repository. This required timely management of records and regular auditing to ensure the effectiveness and accuracy of the contents. Findings of which were collated and reported at Board level. Show less

Key Achievements• Coaching and developing direct reports to achieve and maintain competency in their role. • Managing and maintaining the productivity of the team.• Motivating the team in order to achieve and exceed KPIs and personal goals.• Utilising MI in order to improve efficiencies within the team and department.

Key Achievements• Research, design and delivery of new starter, regulatory and ongoing training modules for colleagues across the group with primary responsibility for the IVA training for Freeman Jones and Scottish Insolvency. • Reviewing MI in order to establish training needs within the business areas I was responsible for.• Scheduling training and resources required in line with business requirements.• Maintaining accurate training record and assessment… Show more Key Achievements• Research, design and delivery of new starter, regulatory and ongoing training modules for colleagues across the group with primary responsibility for the IVA training for Freeman Jones and Scottish Insolvency. • Reviewing MI in order to establish training needs within the business areas I was responsible for.• Scheduling training and resources required in line with business requirements.• Maintaining accurate training record and assessment scores.• Monitoring colleague performance following training to ensure learning objectives had been met.• Scheduling offsite training courses and e-learning for the Insolvency Practitioner’s to attend in order to meet their CPD requirements. Show less

Key Achievements• Responsibility for a client base of approximately 440 clients ensuring that excellent customer service is provided and maintained.• Completing tasks and key responsibilities in a timely, efficient and effective manner in order to achieve the best outcome for the customer and creditor.