Office Management Created and kept all external partner/client reporting on schedule and updated. Coordinated and conducted all office administrative and management duties. Found missing revenue by compiling and organizing data from many sources and submitting claims. Generated/created all reporting for internal corrective action or continuous improvement and promoted revenue by analyzing profitability and key metrics.HR Management Worked with HR and talent acquisition teams to document onboarding of new hires and terminations. Calculated Sales agents hours and commissions and processed payroll each pay period. Hired, trained, developed, and motivated sales, operational and administrative personnel. Directed all day-to-day operations and on-boarding of partners and dealers.Data Analysis Self-taught Microsoft power BI resulting in all internal and partner reporting. Adapted quickly to utilize computer software, devices and systems as required. Identified deficiencies, performed root cause analysis, report findings, and develop proposals to improve operations. Automated and produced dashboards with Key Performance Metrics with four years of historical data.Account Management Reconciled all receivables and payables files and tracked all orders invoicing. Resulting in leading a new data reconciliation department which is maintained on a schedule and new systems/ tools developed for automation and reporting.Relationship Management Enhanced operational performance by developing CRM (Customer relationship management) workflow and procedures.Team Leadership Reporting Managed talent through coordinating and facilitating training and identifying development needs. Provide reminders, and report to the CEO on all projects and client accounts.

Performance Management Maximized the performance of existing staff by providing regular performance feedback through regular team meetings2012 - Awarded senior sales agent for performing in the top 25 percentile of the business. Promoted to performance manager after 3 months.2013 - Presented in business reviews for system and scripting changes to increase product attachment rates and lower sales cancellations. These changes were launched across the business in all locations.2014 - Relocated to NC to assist in opening a new center. Charged with scheduling and training both new agents and managers.2015 - Relocated to SC to assist in the launching of a new partnership. Became a licensed P&C (Property and Casualty) insurance agent in over 30 states.