As a health advisor within the NHS, I am committed to promoting health and wellness through comprehensive guidance and support. With a background in mental health, I specialise in areas such as nutrition, chronic disease management, and preventive care. My approach is centered on evidence-based practices, ensuring that patients receive personalized advice tailored to their individual needs.I provide a range of services, including one-on-one consultations, health workshops, and community outreach initiatives, all aimed at empowering individuals to make informed decisions about their health. Passionate about improving health outcomes, I work collaboratively with patients to develop strategies that enhance their overall well-being and quality of life. My goal is to contribute to a healthier community through education, support, and advocacy within the NHS framework. I have attained a Pathways license.

In my role as an Activities Coordinator, communication is essential, especially when working with people who are aged 55 and above residents, particularly those with dementia. I prioritise understanding their unique needs and preferences through active listening and engaging conversations. This helps me tailor activities that resonate with them, fostering a sense of belonging and connection.Emotional support is also a big part of my job. By being compassionate and understanding, I help residents navigate feelings of loneliness or confusion, which is particularly important for those with dementia. This emotional connection enhances their quality of life and builds trust, making it easier for them to take part in activities and engage with others. When it comes to admin work and planning, I ensure that I organise schedules and keep records of activities effectively. Advanced planning allows me to create a diverse range of programs that cater to varying interests and abilities, ensuring that every resident can enjoy meaningful experiences. By evaluating the effectiveness of these programs and gathering feedback, I can continuously improve and adapt future activities to meet the residents' needs.

As a Brain Injury Mentor, I play a crucial role in supporting individuals who have experienced brain injuries. My primary responsibilities includes providing emotional support, practical guidance, and encouragement to help individuals navigate the challenges associated with brain injuries. I work closely with clients to develop personalised strategies for coping with cognitive, emotional, and physical changes post-injury. Additionally, I assist in setting realistic goals, fostering independence, and promoting overall well-being through tailored interventions and support plans. My role involves empowering individuals to rebuild their lives, enhance their quality of life, and regain confidence in their abilities post-injury.

Created positive relationships with clients through practical support and companionship, improving overall quality of life. Furthermore, Collaborated with other healthcare professionals to design treatment plans.Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support. I Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers. I Maintained confidentiality of clients' information. I Observed and evaluated patients to detect changes in behaviour or abnormalities.Work in close partnership with families, friends and carers to improve care plan effectiveness. Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.Prioritised person-centred care to maximise independence for clients with dementia and limited mobility. Maintained client dignity and respect throughout personal care support Monitored clients' physical and mental health, reporting concerns to management for swift action. Managed aggressive and threatening behaviour, working with clients suffering mental health disorders. Safely lifted, transferred and repositioned service users using hoists and wheelchairs. Maintained client dignity and Administered client medication with care and precision, prioritising health and comfort. Collaborated with external support providers, aiding continuity between caregivers. Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing. Ensured clients were correctly taking prescribed medications, maintaining optimal health. Maintained hygienic living environments through regular cleaning. Assisted clients with daily household cleaning, laundry and food preparation.

- Delivered friendly customer service in all public interactions.- Promoted excellent customer service standards in all interactions.- Offered exceptional customer service through bra fittingsImplemented technology solutions to streamline customer service processes.- Applied positive customer service approach to increase satisfaction levels.- Minimised opportunities for theft through attentive, proactive customer service.- Continuously promoted best practices in health, safety and security to safeguard service user welfareregarding to bra fittings.- Used excellent communication and interpersonal skills to engage and interact with individuals in need.Promoted personal wellbeing and independence, building service user confidence through social andcommunity interaction regarding bra fittings.- Provided outstanding customer care, offering friendly greetings, service and accurate currency

Provided outstanding customer care, offering friendly greetings, service and accurate currencyexchange.Maintained good levels of physical fitness to lift and handle cash deliveries appropriately and safely.Opened and closed currency exchange facilities, maintaining strict adherence to security procedures.Prevented fraud by verifying customer identities and validating transaction details.

Proven ability to serve meals, desserts, cold beverages, hot beverages to customers within asophisticated and dynamic hospitality environment.Collaborated with the teams and built effective relationships with waiting and kitchen team.Taking customers' orders in a timely manner, offering recommendations and provide customers withspecial options.Ensured the delivery of an efficient service and the prompt serving of all food and drinks to customers.Worked closely with kitchen team to ensure correct meals are delivered and issues and food allergiesare relayed to customers promptly and calmly.Took prompt action whenever necessary to maintain the satisfaction and safety of all patrons and staff.Consistently keeping eating areas clean and sanitary in compliance with health standards.Communicated with a variety of customers, to ensure customer received a fine dining experience.

Volunteer - work experience Key skills developed:Consistent time keepingInteracting with publicDuties included:Followed a key member of laboratory staff, observing their day-to-day workSpent a morning working within customer service centre, listening to client complaints andunderstanding company best practice when respondingAssisted in project on risk management and contingency planning in case of failure at distributioncentreLearned about company project management lifecycle methodologyGained knowledge of key health and safety standards used within the industry