Technical support and administration of SaaS product.Administration of personal accounts. Setting up SIP-trunks.Troubleshooting, reading logs, reading dumps.Collected data in case of errors, reproduced, and transferred information to the development team for resolution.Interacted with the development team and network engineers to resolve critical incidents.

The company provides outsourcing of IT systems and equipment.Got a job with minimal experience as an engineer. Provided technical support for more than 150 users at one of the sites with a network of branches throughout Russia. Appointed and responsible for work on the site, promoted to senior engineer.Work with the system for processing customer requests;Maintenance of system software of the Windows family and standard office software;EDS reissue, license renewal;Data recovery and backup;Experience in supporting video conferencing;Working with the Zabbix monitoring system;Working with Hyper-V virtualization system;Work with AD DS, MS Exchange, DHCP, DNS, RDP;Working with the print server, antivirus software, and file server;Analysis, troubleshooting and critical incidents services;Installation, configuration, and maintenance of computers and office equipment;Maintenance of technical documentation;Solving technical problems at user workstations;Understanding the principles of network protocols and building computer networks.Set up the stable operation of the software by optimizing the settings and creating a bat file to clear the cacheand temp and add it to the task schedule.Increase uptime of software from 99,7% to 99,9%.Configured the VPN client and added a route to the endpoint using the interface index on the user’s PC.Solved a problem.Cooperated with the development team and system administrators to resolve critical incidents.Trained two new engineers from zero to hero support.