Ria Arora Email & Phone Number

San Francisco, California, United States

Visa Leadership Accelerator New Grad Rotational Program (30 selected nationwide from 15,000+ application pool)1st Rotation: Service Orchestration Product Management2nd Rotation: NA Product Strategic Initiatives3rd Rotation: Account Level Management

Los Angeles, California, United States

•Analyzing the value of the product through value proposition maps and success metrics to ensure that users’ needs are met, and students are making informed decisions about subleasing an apartment in Westwood based on prior experiences•Identifying the target KPIs and understanding the problem space through user research with user journey maps and customer profiles •Prioritizing solutions to pain points and presenting the prioritization matrix to team leads for implementation, prorating solutions by current business goals and achieving a ~36% increase in user engagement this year

•Selected as 1 of 14 onboarding members from an applicant pool of 160 students by UCLA’s premier pro-bono consulting group•Interacting with clients in weekly meetings and in progress of presenting 10 deliverables over a 10-week engagement to help gain exposure to company, provide research on target areas within the education market, and generate a go-to-market entry strategy•Engaged in weekly trainings with members of Bain & Company and EY-Parthenon to enhance casing and analytical skills

•Driving the integration of DocuSign Contract Lifecycle Management (CLM) Essentials with Salesforce by distinguishing opportunities when users require merging data to generate sales documents, reducing agreement cycle times by ~75%•Building an Agile roadmap and PRD for Salesforce data write-back project; collaborating with 15+ UX designers and engineers to map Salesforce fields to CLM Attributes, allowing data “drag and drop” and consistency across applications•Interacting directly with 10+ customers to understand user concerns and incorporating feedback by leveraging core CLM product properties in CLM Essentials product, resulting in reduction of customer onboarding time from 6 months to 1 month

Irvine, California, United States

•Publishing as a co-author for the article, “Dietary Fat Intake and Mortality Risk in a Prospective Hemodialysis Cohort”, presented by the National Kidney Foundation •Collecting surveys from 500+ local dialysis patients and inputting physical and mental health data into UCI Health server •Conducting interviews with 1500+ minority patients to analyze the effects of dialysis treatment on mental health and food intake in underserved populations to achieve a greater understanding of patient needs

•Self-publishing the journal, The Post Pandemic Diaries, and selling 50+ copies to address the mental growth that has occurred during the pandemic to help people re-adjust to society (ISBN: 979-8733064178)•Creating user journey maps, a value proposition map, and customer profiles to understand the problem space and translate that into potential solutions for each stage of the user’s journey•Conducting user research with 30+ survey responses to pinpoint users’ pain points with a focus on user empathy to understand users’ needs and decipher which topics should be addressed to create relevant prompts for prototype