Ria Bose Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- SDR hired to generate and monitor pipeline in financial vertical, through using a combination of CRM platforms and Sales intelligence tools. CRM platforms include Salesloft & Salesforce. Sales Intelligence tools include Cognism, ZoomInfo & Lusha.- Understood the difference between market, social & consumer intelligence, TalkWalker's competitors and what social listening platforms are doing to evolve in the consumer intelligence space- Shadowed customer success managers to… Show more - SDR hired to generate and monitor pipeline in financial vertical, through using a combination of CRM platforms and Sales intelligence tools. CRM platforms include Salesloft & Salesforce. Sales Intelligence tools include Cognism, ZoomInfo & Lusha.- Understood the difference between market, social & consumer intelligence, TalkWalker's competitors and what social listening platforms are doing to evolve in the consumer intelligence space- Shadowed customer success managers to understand CSM and consultancy roles in SaaS to progress after tenure as an SDR- Qualified leads through SPICED selling and understanding the way different account executives execute and close deals Show less

Newham, England, United Kingdom

Hired to assist with the busy Christmas period for the Repairs team, guided customers through Covid-19 and have recently been made permanent.- Primary role is to take between 50-100 calls a day from residents in Newham, and became a natural problem solver after guiding residents and colleagues through Covid-19 by networking and monitoring other department's modus operandi. I have become the first point of contact for colleagues (existing and new employees) for any uncertain repair… Show more Hired to assist with the busy Christmas period for the Repairs team, guided customers through Covid-19 and have recently been made permanent.- Primary role is to take between 50-100 calls a day from residents in Newham, and became a natural problem solver after guiding residents and colleagues through Covid-19 by networking and monitoring other department's modus operandi. I have become the first point of contact for colleagues (existing and new employees) for any uncertain repair situations.- Partnered with Housing Liaison Officers to carry out Regeneration Project for vulnerable tenants (Repairs)- Reported problems with new system (Service Connect) and joined forces with management to improve CRM and give residents more information and progress updates, reducing inbound call volume. Show less

London, United Kingdom

Hired to facilitate with adhoc duties during a time-sensitive period of the exam year. I learned about GDPR and client data.- Knowledge on the significance of GDPR regulations, and how it affects client data.- Adhoc duties such as printing, filing confidential documents (Password Encrypt- Proofreading and editing of legal documents (Certificates, Graded Papers) of UK and International pupils- Used time sensitive spreadsheets on Excel to meet turnaround times from… Show more Hired to facilitate with adhoc duties during a time-sensitive period of the exam year. I learned about GDPR and client data.- Knowledge on the significance of GDPR regulations, and how it affects client data.- Adhoc duties such as printing, filing confidential documents (Password Encrypt- Proofreading and editing of legal documents (Certificates, Graded Papers) of UK and International pupils- Used time sensitive spreadsheets on Excel to meet turnaround times from exam date to receiving results (both UK and International) Show less

Oxford Street, Central London

Initially hired as a seasonal assistant, I founded my leadership skills and demonstrated the ability to manage and complete various customer success projects with senior stakeholders. I also learned about various elements that contribute to brand experience, such as marketing, customer loyalty and visual merchandising.- I evolved paper trails to SaaS CRM digital based workflows (Salesforce), coaching colleagues and senior management and navigating them through Salesforce to keep… Show more Initially hired as a seasonal assistant, I founded my leadership skills and demonstrated the ability to manage and complete various customer success projects with senior stakeholders. I also learned about various elements that contribute to brand experience, such as marketing, customer loyalty and visual merchandising.- I evolved paper trails to SaaS CRM digital based workflows (Salesforce), coaching colleagues and senior management and navigating them through Salesforce to keep response times low and in line with target SLAs. Areas of particular expertise include User management, CRM and Reports and Dashboards.- Evaluated and optimized Hobbs UK service offerings to ensure cost-effectiveness and onboarded them to in-house technology to systematically monitor inventory & supply. Improved service offerings solved for customers and led to 13% increase in profits for Hobbs London.- I partnered with the Head of Operations to conceptualise and strategically direct a new KPI business incentive, and successfully integrated a new resource team by heading their Sales vs Returns analysis. - Upselling + Cross-selling inhouse incentives such as the Partnership Card and MyJohnLewis - Supported leadership (Head of Branch, Womenswear Management) with the 2018 campaigns launch of John Lewis & Partners, and spoke at the Press Media Launch to discuss brand presence going forward.- Advised on customer trends and collaborated with Visual Merchandising to grow revenue, redirecting expenses of annual budget Show less

Certificate, Selling Skills And Sales Operations

Bachelor Of Science - Bs, Pharmacology And Physiology, Second Class Honours

Activities and Societies: Pharmacology Society Modules Studied: - Bioinformatics - Contemporary Global Issues - Drug Discovery.

Bachelor Of Science - Bs, Pharmacology