A ‘hands on’ and inspiring leader, known for - improving customer and business outcomes- promoting team cohesion and developing customer centric environments. - translating business strategy and re-aligning business activities to support customer retention and growth.- known for managing high volume, multi-channel Customer Service Centres, People Leadership - Extensive experience coaching & developing team performance. Strategic Stakeholder Engagement and Communications Skills - Exceptional ability to build and maintain strong working relationships with capacity to convey complex ideas via presentations and workshops across all business areas both internally and externally.Process Improvement - Developing and deploying systems, processes, tool and metrics with a focus on cost saving and improved customer satisfaction.Project Management - Managing large strategic and Customer specific projects, involving significant budgets, on time and within budget.Specialties: Managing teams to deliver "best in class" service excellence improving Customer Satisfaction via: Service Centre Management Promotes ‘Customer Focused’ Service Excellence Team Leadership and Capacity Building Telecommunications Service Support and Delivery Client Relationship Management Performance Review/Development Planning Policy and Procedure Review