Ria D. Email & Phone Number

Chicago, Illinois, United States

Analyzed trends across 10 of the most successful customer budget presentations and solutioned a standardized approach to help future customers develop national award winning publications while reducing their publication build time from an average of 1.5 months to 3 weeks, at a lower cost, Will become a scoped business offering targeting a down market customer segment in the next month Managed a portfolio of ~ 15 customers at a time ensuring implementations ran on time, under budget, with scoped delivery and solutions were documented for customer support teams to ensure longterm customer enablement. Received a team MVP award for preventing a customer churn risk and making the same customer referenceable for future sales Gathered customer's reporting requirements for internal budget analysis, workforce planning and key performance indicator tracking allowing for greater transparency within the financial team and publicly to build residents' trust Streamlined ~75 customer budgeting workflows homogenizing how, on average, 20 - 30 siloed departments submit project and operating budget requests minimizing confusion and time needed for city council approval Trained 3 cross functional teams and ~100 customers on new product features in both large webinars and individualized sessions Collaborated with the product team to drive the product roadmap and test new features prior to release

Milwaukee, Wisconsin, United States

My function is to establish a data-driven long-term strategy and structure for the Global Support Operations team's foundation and communicationBuilt a flexible model to review the health of the BPO footprint, according to key performance metrics, across ~50 sites and ~800 lines of business increasing transparency between regional management Organized an operating playbook site to provide an overview of all 4 Global Support Operation functions clearly communicating to Uber internal teams on when and how to interact with each support team Outlined key use cases by 6 user groups for the automated accrual tracker tool allowing for prioritization of the roadmap features

Fresno, California Area

Reviewed processes in the distribution center through observation and data analysis to standardize 3 job functions and the overall processDesigned experiments to test warehouse and labor management system capabilities to track packages and associatesCreated visualizations mapping 6 updated processes in the distribution centerPresented process improvement opportunities with associated KPIs to the operations team and functional managers

Columbus, Ohio

Send weekly email updates to our 50 registered students to keep them informed on upcoming events and opportunities to connect with recruitersMaintain the official WordPress website and the FisherU portal content for the organizationCollaborate with the Fisher College of Business' administrative team to ensure compliance with college and university standardsCollaborate with several other Fisher organizations to cross promote events and increase student participation across campus organizations

Cincinnati

Worked closely with the PLM BA Team to develop ~50 use cases for the OneMD PLM Change Control PTC Windchill Project through the Agile rRDM Methodology to define process needs from a business lens at the feature levelScripted and edited the How to Create Test Fixtures tutorial video to provide future R&D engineering interns with a resource to develop this skill early, allowing training time with managers to run efficiently

Cincinnati, Ohio

Collaborated with the GO-CoreTech patching team, by analyzing server data/ user reports to determine the scope of the sprint (35,000 servers) and created visualizations which were presented to encourage GE businesses to understand the current status of their servers and promote the new streamlined patching processRestructured a GE Internal SupportCentral Patching Webpage to organize team records and increase group efficiency

Bachelor’S Degree, Management Information Systems, General

Activities and Societies: Buckeye Fusion, Captain Information Systems Association, Vice President Business Analytics Industry Immersion.

Diploma In Performing Arts, Kuchipudi Dance

Graduated in Vempati Chinna Satyam's choreography style. Rank: 1st/30

High School

Activities and Societies: Girl's Varsity Golf Team, MemberGraduated with Honors and in the Top 10%. Received National Merit Commendable.