Riad ⚡️ Mezi Email & Phone Number

Ottawa, ON, CA

Douala, LIT, CM

• Achieved the operating company’s highest revenue ever
• Achieved double-digit growth in revenue for 3 years in a row
• Increased NPS & Brand Desire to become the Top industry leader
• Awarded the Best OpCo "Leading Customer Experience" by MTN Group 2023
• Recognized as Best OpCp "HR Future Fit Talent & Culture" by MTN Group 2023
• Honored as OpCo of the Year "Ayoba Best Practices" by MTN Group Digital 2022

Cotonou, BJ

• Increased Market-Share (Value) by 15 percentage points in 3 years (from 57% to 72%)
• Churn rate reduced & maintained below 1% (from 3.5%)
• Rewarded as “Best West & Central African Operation” by MTN Group 2019
• Received "Quality and Commercial Prestige" Award from MTN Group 2019
• Got the “Best Employee Engagement Score” Award by MTN Group 2019
• Honored as the “Best Sales Distribution Network” Award by MTN Group 2018

Amsterdam, NL

• Built a new regional operating model to achieve +1% up to +3% pt. Market-Share in all 9 regions
• Increased share of customers acquisition from 25 to 40% impacting positively Subs & Value Market-Share
• Led 4G/LTE Commercial launch
• Rewarded personally as “Best Company’s Talent” by Djezzy (VEON) - 2016

Makati, PH

• Designed the commercial strategy & Business Plan for MNO greenfield launch
• Designed and implemented a Customer Experience Management Program pushing the organization toward a customer-centric culture
• Established the company’s Brand identity and values

Abu Dhabi, AE

• Led Segment Growth and Products & Services development across West & Central Africa region including Côte d'Ivoire, Benin, Togo, Gabon, Niger, and Central-Africa Republic.
• Achieved +100% Subscribers growth over 4 years (From 6 to 12m)
• Achieved +50% Revenue Growth over 4 years (From 430m to 650m $)
• Improved Data Services Revenue contribution from 1% to 10%
• Developed a Knowledge & Best Practices Sharing Program and Platform to leverage Group expertise
• Awarded “Best Commercial Performance” by Etisalat 2012

Johannesburg, Gauteng, ZA

• Led Business Planning, Segmentation & Pricing, Products & Services Development, Reporting & Analytics.
• Achieved Market leadership (Subs & Revenue) in 2009 reaching 51% Market-share and 1.6m Subs
• Successfully launched National WiMAX Network to achieve market leadership (70%) in Data Broadband
• Boosted Fixed Data Broadband Revenue from 60K to 3m$ (yearly)
• Honored as “Best Operator in Central Africa” by Africa Telecom People 2010
• Awarded “Best Performing OpCo” amongst MTN WECA region by MTN Group 2009

Kuwait, KW

• Led Segmentation & Pricing, Reporting & Analytics, Products & Services Development & Management, Project Management.
• Doubled subscribes from 500K to 1M in 2 years achieving +60% Revenue Growth
• Awarded for “Best Data Revenue Penetration & Contribution” (15%) across the Group (Africa)

Doha, Doha, QA

• Led Data Products & Services development and management including Messaging, Content & Devices.
• Supported the successful launch of the 3rd Mobile Operator in a very short period (5 months from Scratch)
• Was the first market mover for innovative services: Mobile Internet Kit for laptops, Content Management System, Over-the-air Device Configuration, Push-to-Talk, Chat & Dating, SSO for unified self-care.
• Achieved an exceptional performance of 3m Subs and 255m $ in just 2 years
• Named “Most innovative OpCo” by Ooredoo Group 2005

Santiago, Región Metropolitana, CL

• Led the web development and Project Management of “Algeria Tenders” Project www.AlgeriaTenders.com
• Successful commercial launch of the first Online Portal for B2B Tenders in Algeria
• Acquired 1K Business customers in less than 3 months

Designing And Building Ai Products And Services 🤖, Artificial Intelligence

Innovation & Disruptive Strategy 💡

Applied Data Science Program: Leveraging Ai For Effective Decision-Making

Leadership For Executives

Master Of Business Administration (M.B.A.), Marketing 🏆

Diploma In Telecom Business 📢

Master’S Degree, Computer Science 💎