Assisted customers with varying questions using product knowledge and service expertise.Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.Answered customer telephone calls promptly and improved on-hold wait times.Assisted customers with product complaints, logging issues for investigation and providing replacement items.Managed high-volume customer queries simultaneously through effective multitasking.Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.I worked with ascensos in there different campaigns such DFS, B&Q and NSS.Each Campaign had a similar role - checking customer querys and their accounts, checking deliveries and booking deliveries and also looking at bills and breaking them down for each customer.

Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.Consistently achieved service rating targets, managing customer service enquiries with personal care and attention.Employed active listening and product expertise to successfully resolve inbound queries.Participated in regular training to maintain up-to-date knowledge on company products and policies.I helped deal with customers billing and issues with their EE account.

Collaborated with different departments to maintain positive rapport  and smooth workflow.Liaised with customers to resolve enquiries,  appointment requests  and billing questions.Oversaw database to maintain records and accuracy.Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.Cultivated positive rapport  across all expertise levels, managing stakeholder relations in support and organisational needs.