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Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

As an Account Manager at Vendasta, I was our esteemed Partners' go-to platform and marketing expert. My goal and responsibility were to guide them toward achieving unparalleled success in their business. I enjoyed building and nurturing long-lasting relationships, providing strategic guidance, and ensuring partner satisfaction. From conducting in-depth business reviews to proactively identifying growth opportunities, I was the strategic consultant that challenged partners to grow. Internally, I enjoyed collaborating with other teams in the company to stay ahead of what platform and product updates were rolling out and pass these valuable insights and recommendations to my partners. I was keen on resolving issues, addressing concerns, and showcasing the immense value of Vendasta's platform. I was responsible for identifying upsell and cross-sell opportunities to fuel my partner's revenue growth.

Saskatoon, Saskatchewan, Canada

In this role, I was responsible for building a training curriculum for our Marketing Services division. With many roles within Marketing Services, I had to ensure the curriculum was inclusive of each position. I built training presentations, knowledge checks, assignments, and exams. I coordinated with guest speakers to cover topics within their expertise. I presented to, assessed, graded, and tracked each new hire that went through the program. I began building out continued education pieces for established employees within the Marketing Services division as well, such as industry training and advanced subject matter training.In addition to the Marketing Services training curriculum, I was also a Subject Matter Expert speaker and presenter for our New Hire Academy which all Vendasta new hires attend in their first week. My subjects of expertise were:1. Vendastas Task Management system2. Vendasta's Sales and Success Center (Sales CRM)3. Vendasta's Buisness App (client facing dashboard)

Saskatoon, Saskatchewan, Canada

As Vendasta's Director of Operations for the Marketing Services division, I am responsible for organizing and overseeing the team's daily operations and implement scalable strategies to handle the growth of our service offerings. I ensure that the division is well-coordinated and productive by managing the procedures and coaching the teams. The goal in this role is to safeguard and augment the efficiency of the division’s operations to facilitate accelerating development and long-term success. A key attribute of the Director of Operations is the strong ability to problem solve and make sound decisions that encourage divisional scalability.

Saskatoon

I have the privilege to work with and oversee 40 talented individuals who provide digital marketing solutions to local businesses. My teams are experts in helping local businesses create and maintain online listings, respond to and request reviews, and publish social content to a number of online social channels. We work with thousands of businesses across many different verticals, so it's important to have a deep understanding of what businesses need to succeed online. My job is to make sure my 5 teams are equipped with the tools and knowledge needed to effectively, and efficiently fulfill the services our partners order. One of my strongest attributes is my ability to create, document, and optimize processes. Working with teams that are continually growing and changing, training and education is a big part of what I do everyday. At Vendasta, transparency and open lines of communication are important elements of our culture, and one way we do that is to conduct weekly one on ones with every employee. There's often an element of coaching, learning, problem solving, and planning, which is why conducting one on ones is one of my favorite things to do!From an operations standpoint, I'm responsible for hiring, placing, team orientation training, and setup for all new hires. I coordinate allocation of resources when needed to keep each team staffed with the appropriate number of employees. I manage behind-the-scene work, including the creation of employee portfolios, custom email groups, software licences, etc... Financially, I am responsible for the revenue my teams bring in. On a monthly basis I pull financial analysis reports and provide insight as to what the numbers show. I provide a comparative analysis based on previous months and years to show revenue and COG trends.To sum it all up, I have an amazing career at an amazing company!

Saskatoon, Sk

Hiring amazing individuals and providing them the resources needed for them to succeed in an ever-evolving, fast-paced, tech environment is my specialty in this role as Training and QA Manager. I'm responsible for mapping out all the training required to bring someone up to speed quickly, writing content, building presentations, assignments, and quizzes. In addition to building the curriculum, I also work to facilitate and present the first week of training for all Vendasta new hires. I work with many teams to assess training opportunities for existing employees and facilitate timely training sessions to promote continued education.

Saskatchewan, Canada

As the Manager of Digital Agency, my role was to provide guidance and direction to a team of over 20 people. I conducted one on ones and quarterly performance reviews with each team captain. One of my favorite duties in this role was hiring new employees and training them before being added to a team. I've reviewed and improved many processes for which our team conducted their day to day work, as well as strategized ways our team could implement new services our Partners would love.

Saskatoon

I help grow Vendasta's Enterprise partners with my expert Digital Agency knowledge and understanding of the Vendasta Platform. I manage an impressive book of business that includes some of Vendasta's largest partners. Building rapport and earning trust are core competencies that are necessary to be successful in this role. Strong platform knowledge paired with an understanding of what our Partners and their clients need and being able to deliver solutions that exceed their expectations is what this role is all about. I provide training, support, and advice to my partners, all while keeping their best interests in mind.

Saskatchewan, Canada

As one of two Digital Agency Project Coordinators, my role is to coordinate and manage teams that provide fulfillment services to Vendasta's partners. I managed a book of business that included 48 partners, some of which had over 300 accounts using our Digital Agency services. My primary goal in this role is to ensure our partners were happy with the services provided by the Digital Agency. On the management side of this role, I oversee 3 captains whom each have a team of three agents. Each team handled specific partners from within my book of business. With each team I work to coordinate and facilitate partner fulfillment work, as well as weekly one on ones, quarterly reviews, 360 reviews, Interviews, performance reviews, and team building exercises. My strengths really show in creating documentation and formulating processes for Digital Agency fulfillment work. Updating and maintaining training materials for new hires as well as new services we offer are an important aspect of this position. These materials often differ between partners, as each partner has their own unique way of handling their business. I work closely with the Director of Digital Agency to execute the bigger picture vision of the department. With a team that has grown so fast, and is continuing to do so, it is important to build a structure that can scale with the growth of the company and the growth of our partners.

Saskatchewan, Canada

Work as a team with partners and their local business clients from all over North AmericaComplete tasks within the Vendasta Concierge platform including updating business listings, managing reviews, and monitoring mentionsProvide exceptional customer service for our partners, and their local business clients via phone and email communicationSet up and maintain mobile sites and social media accountsCreate quality, online content while adhering to customer instructionsOngoing product testing and communication with the development team on product features and new ideas

Saskatchewan, Canada

In this role I was mainly focused on quality assurance, where I monitored the team's interactions with customers via telephone and email. In addition, I was responsible for creating and maintaining both internal and external training resources. I ensured that all new members of the Customer Care team were properly trained in the software Point2 provides, Customer Service skills, and Real Estate knowledge. I performed weekly assessments of each Customer Care Representative and worked to help individuals create and follow through with career oriented goals.

Saskatchewan, Canada

I created many online resources geared towards teaching Point2 members how to use the software to benefit their business and promote themselves online. These resources included: Online User Manual, training video's, live and recorded webinars, website design instructions - both article and video form, and SEO (Search Engine Optimization) articles and videos. This role was a very self-directed role in that I was responsible for planning and following through with ideas to offer the best resources to our members. In addition, I worked with the Marketing team in designing website themes and graphics while the company was expanding and updating the public facing website software. Here I became proficient in using tools such as Photoshop, Dreamweaver, MadCap Flare, Camtasia, and GoToWebinar.

Saskatchewan, Canada

I provided Point2 customers with technical support regarding their websites, email, web addresses, and client management systems. Here, I became an expert of the Point2 software; how it works for the users, and how it works behind the scenes. In this role, I gained a comprehensive knowledge of how to troubleshoot complex technical issues. I learned how to work through and resolve DNS problems our customers were having. I also learned how to effectively use interdepartmental communication to quickly identify and rectify any and all problems customers reported to me. And of course, consistently provide the best customer service to every single customer who called.