Full marketing and sales accountability.Including, managed company rebrand, content production (photographic, copy and video) refreshed the website and produced new marketing collateral.I also planned and executed the interior and landscape design for new display home and sales office and refreshed the styling to existing display home.I also implemented a new CRM and project managed the design of 20 new home designs, while managing the sales and design process for new… Show more Full marketing and sales accountability.Including, managed company rebrand, content production (photographic, copy and video) refreshed the website and produced new marketing collateral.I also planned and executed the interior and landscape design for new display home and sales office and refreshed the styling to existing display home.I also implemented a new CRM and project managed the design of 20 new home designs, while managing the sales and design process for new clients. Show less

Working as a consultant I handled HR escalations, recruitment, PD development and developed customer service training and induction materials. I also managed a branding refresh, developed content (photographic and copy) and marketing collateral.

Verve Productions is the sister company of Verve Portraits and manufactures and ships in excess of 30,000 pieces of artwork per annum.Reporting to the CEO I was responsible for 2 departments and 19 staff. I was also responsible for international product sourcing, stock control, warehousing etc.

Much of Verve Portraits success can be attributed to their passionate leadership in employee and customer experience.Reporting to the CEO, 6 direct reports.During my role as HR and Customer Service Manager I was responsible for the recruitment, induction and initial training of all team members. I was also responsible for providing advice to managers to ensure team cohesion and handling any HR escalations that did occur. At this time we also elevated the Guest Experience Managers to… Show more Much of Verve Portraits success can be attributed to their passionate leadership in employee and customer experience.Reporting to the CEO, 6 direct reports.During my role as HR and Customer Service Manager I was responsible for the recruitment, induction and initial training of all team members. I was also responsible for providing advice to managers to ensure team cohesion and handling any HR escalations that did occur. At this time we also elevated the Guest Experience Managers to a senior studio position with weekly training and experience management responsibilities. In my role, I provided weekly training and coaching to GEM's, reported on guest experience company wide and handled service escalations personally. Show less

Verve Portraits is the premiere portrait photography studio in Australia, if not the world. With superior standards, creative training and service Verve Portraits sets the bench mark in photographic experiences.Reporting to the GM and later CEO I was responsible for four photography studio teams, a call centre team and a business development team.My role encompassed all recruitment, the development of sales training materials, sales training workshops, training and induction of new team… Show more Verve Portraits is the premiere portrait photography studio in Australia, if not the world. With superior standards, creative training and service Verve Portraits sets the bench mark in photographic experiences.Reporting to the GM and later CEO I was responsible for four photography studio teams, a call centre team and a business development team.My role encompassed all recruitment, the development of sales training materials, sales training workshops, training and induction of new team members, ultimate sales accountability coaching, mentoring and performance management.One of the highlights of my role was connecting with my teams, working with them to achieve their goals and being able to celebrate our wins together.In this time I also identified the need for a CRM system that would manage the client relationship from the beginning of the sales funnel through to product delivery and satisfaction. Another highlight of this role was the successful implementation of a system that ultimately united the entire business and improved the quality of of our service through better communication and workflow management. Show less