Rian Williams Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Montana, United States

Responsible for servicing Sysmex product lines in various territories throughout the entire US, with a currently assigned territory of Montana. Responsible for ensuring and maximizing customer satisfaction with Sysmex product lines through technical excellence and direct customer communications. This position is also responsible for ensuring that all units and systems continue to operate to specifications via regular and complete scheduled maintenance and repair services.Essential Duties and Responsibilities: 1. Install, maintain, and repair Sysmex instruments and systems, including:•Identifying and analyzing instrument problems,•Repairing to meet specifications,•Escalating exceptional issues to minimize customer down-time.•Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.•Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.•Monitor and respond to communication devices during all scheduled times2. Support and provide ownership of technical issues at existing customer sites.3. Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base.4. Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.5. Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.

Jennersville, Pa

• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating disease.• Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.• Demonstrated the ability to communicate test results effectively with physicians, pathologists and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.• Evaluated quality control within laboratory using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.• Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriologic tests.• Performed stat and routine testing on a variety of specimens quickly and accurately.• Maintained lab equipment and troubleshot/resolved instrument problems.• Comprehensive knowledge with Tube, Gel and Solid Phase testing including Echo, Neo and Ortho product lines.• Point of Care Coordinator responsible for training personnel and maintain protocols, including creating policy, procedure and operation manuals using industry best practices.

Tucson, Arizona Area

• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating disease.• Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.• Demonstrated the ability to communicate test results effectively with physicians, pathologists and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.• Evaluated quality control within laboratory using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.• Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriologic tests.• Performed stat and routine testing on a variety of specimens quickly and accurately.• Maintained lab equipment and troubleshot/resolved instrument problems.• Comprehensive knowledge with Tube, Gel and Solid Phase testing including Echo, Neo and Ortho product lines.• Point of Care Coordinator responsible for training personnel and maintain protocols, including creating policy, procedure and operation manuals using industry best practices.

Tucson, Arizona Area

• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating disease.• Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.• Demonstrated the ability to communicate test results effectively with physicians, pathologists and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care.• Evaluated quality control within laboratory using standard laboratory test and measurement controls, and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.• Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic and bacteriologic tests.• Performed stat and routine testing on a variety of specimens quickly and accurately.• Maintained lab equipment and troubleshot/resolved instrument problems.• Comprehensive knowledge with Tube, Gel and Solid Phase testing including Echo, Neo and Ortho product lines.• Point of Care Coordinator responsible for training personnel and maintain protocols, including creating policy, procedure and operation manuals using industry best practices.