Clerk to the Board of Governors at Montsaye Academy, Loatlands Primary school and Wilbarston Church of England Primary school.

•Dealing, investigating and responding to complaints from our Clients’ Customers and Third Parties•Complying with British Banking Association, Financial Conduct Authority and internal procedure guidelines•Working with the main ‘high street’ banks, debt purchasers and building societies to recover unsecured lending•Managing own caseload of complex and sensitive accounts•Regularly meeting with other Team Leaders in the department to discuss changes and improvements •Communicating on all levels with Defendants, Clients and third parties, and preparing Court documentation and applications•Leading teams of up to 10 Case Handlers and up to 5 Administration Assistants at any one time•Setting performance targets for the team•Undertaking performance audit reviews with Clients•Responsible for the organisation of social events with Clients•Leading personal performance reviews within the team•Completing weekly and monthly reports for Clients •Analysing our Clients monthly billing and invoicing•Completing weekly audits on cases for multiple Clients (including file audits and recorded telephone call audits to ensure compliance with Client’s wishes and multiple external authorities)•Arranging ‘team build’ sessions to ensure fluidity across the teams•Undertaking interviews for recruitment within the team, including placement students•Delivering training for new starters and ‘refresher’ training for long standing members of the team•Maintaining a professional manner within the office environment and with multiple Clients

•Working with the main ‘high street’ banks and building societies to recover unsecured lending•Complying with British Banking Association, Financial Conduct Authority and internal procedure guidelines•Managing own caseload and being held accoutable for all action conducted on each file•Communicating on all levels with Defendants, Clients and third parties, and preparing Court documentation and applications•Supervising a team of up to 10 Case Handlers and up to 5 Administration Assistants at any time•Completing weekly and monthly reports for Clients •Completing our Clients monthly billing and invoicing•Completing weekly audits on cases for multiple Clients (including file audits and recorded telephone call audits to ensure compliance with Client’s wishes and multiple external authorities)•Delivering training for new starters and ‘refresher’ training for long standing members of the team•Maintaining a professional manner within the office environment and with multiple Clients•Project management of bulk litigation programme to increase efficiency and productivity

•Working with the main ‘high street’ banks and building societies to recover unsecured lending•Complying with British Banking Association, Financial Conduct Authority and internal procedure guidelines•Managing own caseload and being held accoutable for all action conducted on each file•Communicating on all levels with Defendants, Clients and third parties, and preparing Court documentation and applications

•Communicating on all levels with Clients, colleagues and multiple agencies•Arranging appointments and dealing with requests from Clients•Maintaining a professional yet approachable manner at all times•Complying with internal policies and procedures regarding Data Protection•Assisting Probation Officers with group rehabilitation classes