Rianne Luther Email & Phone Number

Brisbane, Queensland, Australia

- Undertake investigations into alleged breaches of legislation for which QBCC is responsible for administering and regulating, and take appropriate action, including job site operations and investigations.- Prepare investigation plans and manage high-volume investigative caseloads.- Use best-practice investigative techniques, including offence.

Brisbane, Queensland, Australia

• In this role, I am responsible for interpreting, applying and advising on legislation and policy standards to deliver high-quality service to QBCC clients. As part of this I also:
• Process, utilise, collate and analyze information using Contact Centre technology and multiple applications and system databases
• Participate in various Contact Centre initiatives
• Undertake a range of administrative tasks
• Use effective communication and interpersonal skills to achieve high customer service delivery

Brisbane, Queensland, Australia

• This role required me to quickly develop an understanding of the comprehensive legislative and policy requirements for the Queensland Government in the collection and enforcement of unpaid infringement notice fines.
• Assist clients to identify and implement effective means of repaying debts
• Interpret, apply and provide advice to clients via telephone, email and web-based enquiries
• Process, utilize, collate and analyze information in Contact Centre technology and multiple applications and system databases
• Effectively and courteously communicate with clients in the delivery of quality customer service
• Meet and exceed KPIs - I achieved over the baseline adherence by achieving 98%

Brisbane, Australia

• Assisting potential and enrolled students with making choices about undertaking a course of study was the main focus of this role. However, it was a broad role and I undertook other activities including:
• Guiding students in determining their interests and abilities using a wide range of methods, such as aptitude assessments, interviews, and planning materials
• Counselling individual learners and assisting them in the development of both hard and soft skills
• Helping students draft a long-term plan for reaching their career objectives
• Connecting learners to additional resources such as financial aid, vocational training, counselling and therapy services, medical care providers or other state and local assistance as needed
• Using Contact Centre technology, multiple applications, and system databases to collate, analyze and report on relevant data.

Carindale, Queensland, Australia

• Meeting and greeting patients face to face and via telephone was a key aspect of this role. Other duties included:
• Scheduled patient appointments and reminders
• Processed billing via HICAPS, Oral Health Services (OHS) and Child Dental Benefit Scheme (CDBS)
• Utilised specialised Dental-industry software, including Dental4Windows
• Undertook general administrative duties

Townsville, Australia

• My responsibilities included:
• Responding to customer enquiries, answering questions in person, over the phone or online
• Providing support and comprehensive product/service information to customers
• Building relationships with customers
• Assisting customers in making dental service decisions
• Looking for cross-selling opportunities to increase individual purchase value and overall sales

Townsville, Queensland, Australia

• In this role I supervised the day to day operations of this busy food outline. This included:
• Planning and preparing work schedules and assigning staff to specific duties
• Recruiting and selection team members, performance managing and training
• Providing prompt customer service, quality goods and responsiveness to complaints
• Taking inventory of stock and ordering new stock, ensuring correct pricing and appropriate display
• Ensuring safety and security procedures were enforced

Townsville, Queensland, Australia

• As the Assistant Manager, I helped in managing the outlet on a daily basis. Duties included:
• Planning and preparing work schedules and assigning staff to specific duties
• Recruiting and selection team members, performance managing and training
• Providing prompt customer service, quality goods and responsiveness to complaints
• Taking inventory of stock and ordering new stock, ensuring correct pricing and appropriate display
• Ensuring safety and security procedures were enforced

Townsville, Australia

- Referee all levels of basketball- Mentor referees- Supervise Junior games

Townsville, Australia

- Mentor trainee referees and follow them throughout their experience- Organise referee roster- Problem solving

Diploma, Government Investigations

Diploma In Government, Government

Develop strong leadership skills to uphold the ethical, legislative and compliance requirements of the public sector, which are critical.

Dipolma, Justice Administration