Rianne Van De Mast Email & Phone Number

Hilversum, North Holland, Netherlands

As a jobhunter I assist people who experience a longterm reduction in work capacity or capability with initiatives intended to facilitate their workplace reintegration, such as:- writing CV & motivation letter- updating LinkedIn profile- mapping the candidate's network- creating an overview of suitable job opportunities- actively contacting companies to find "hidden" vacancies- administrative assistance

Netherlands, Portugal, Greece

Mykonos, Southern Aegean, Greece

Lisbon, Portugal

- In charge of operations: Reception, Housekeeping & F&B team- Group Bookings and Revenue management - Configuration and implementation of new booking software- Marketing and Communications- Design and implementation of processes & workflowsSecondary responsibilities- Yoga Teacher (private, group and community classes)

Netherlands

Remote

Coordinating the implementation of the property management system (OPERA) for worldwide Hyatt hotel openings and facilitated systems training for Front Office Teams, which included business skills and best practices.

Amsterdam Area, Netherlands

Pre-Opening- Recruit, hire and train a 25 FTE muli-national team - Implentation & cofiguration of PMS (OPERA)- Design and implement property specific workflows and processes- In charge of Front Desk, Guest Services, Executive Lounge & Valet- Responsible for strategic planning and departmental P&L- Set-up and led the hotel's "Green Team"- Implemented a succesful upselling program- 96% score for overall employee satisfaction in the department

Amsterdam Area, Netherlands

Sydney, Australia

220 FTE 5 star luxury property. Responsible for facilitating all trainings and workshops, from orientation for new starters, to guest services training and train the trainer program, as well as design of new training materials and organization of social events.

Amsterdam Area, Netherlands

Responsible for all organizational, tactical and financial decisions for the front office department. Hiring, managing, training and coaching a team of 3 supervisors and 15-20 staff members.

Amsterdam Area, Netherlands

Promoted to Assistant Front Office Manager and in this role responsible for all daily operations, as well as employee development and guest satisfaction.

Amsterdam Area, Netherlands

Overall responsiblity to ensure a smooth and efficient running of the Front Office Department and in this respect:- Ensure all Front Office employees provide exceptional guest service- Handle guest complaints and inquiries- Coordinate VIP guests - Work towards achieving customer satisfaction survey scores- Assist Front Office management team in maximising employee productivity

Amsterdam Area, Netherlands

Responsible for personalizing the service for each guest by handling the welcoming and registration process, communicating the hotel services, and ensuring all guests enjoy a memorable stay. Offer concierge and valet services. Part of the hotel's pre-opening team.

Papagayo - Costa Rica

As part of the hotel's Task Force, support the Front Office team with all aspects of training and organization in the weeks pre- and post-opening of the hotel.

Amsterdam

Responsible for designing and implementing the social media strategy. Creating internal and external communication materials. Project management of in-house PR events. Hosting (inter)national press trips. Guarding brand identity according to Sofitel standards.

Amsterdam Area, Netherlands

The InspiredMeetings Planner is beyond a salesperson, they are a profiler; responsible as the sole contact for the pre-planning stage and complete organisation of events. The InspiredMeetings Planner is the ambassador of the “Art de recevoir” and creates a truly personalised experience in the best tradition of French service and style.Provision of the highest level of customised service and attention to detail in order to deliver a truly Inspired Meeting for all clients. This includes preparation of quotations, conversion of business, maximising yield management and profitability.

Amsterdam Area, Netherlands

Management placement for Hotelschool The Hague. Create communication tools, host press trips and PR events. Sales coordinator tasks and event planning. Placement assignment : Design of a new Room Directory.

Cannes

Practical placement for the Hotelschool The Hague, working in 3 different F&B outlets. Promoted to bar supervisor. In this position I was responsible for opening and closing the cash register and leading a team of four employees.

Bachelor Of Business Administration (Bba), Hotel Management, 76 Out Of 100

Professional Certificate, Sustainable Development

Vwo, Cultuur & Maatschappij