- Managed cafe operations and administration including inventory, ordering, and customer service.- Responsible for opening and closing procedures.- Resolved all customer requests, questions, and complaints.- Prepare and analyze sales and performance reports to identify areas for inprovement and implement strategies accordingly- Monitor and mantain the cleanliness and hygine standards of the restaurant cafe- Train and mentor team members to enhance their skill and performance - Excellent interpersonal skills for working with other people and establishing respectful, positive relationship.

- Handled orders and delivered a high level of customer satisfaction.- Preserved an ideal cafe environment.- Washes coffee machine, equipment and utensils.- Engage with customers in a friendly and welcoming manner.- Operate and maintain espresso machine, grinders, and other equipments to ensure optimal performance and cleanliness.- Created customized coffee and tea drinks, showcasing a deep understanding of flavor combinations and beverage artistry.- Managed busy periods, effectively multitasking while maintaining a calm and organized workspace.