As a dedicated Customer Service Representative at IHG Hotels & Resorts, my role revolves around ensuring guest satisfaction through expert application of hospitality and retail operations knowledge. With an academic background in Hospitality Administration/Management from Allama Iqbal Open University, I draw upon a robust foundation of industry-specific education to elevate guest experiences.My interpersonal skills are sharpened by hands-on experience, allowing me to navigate diverse customer interactions with ease and professionalism. My commitment to excellence is reflected in a track record of efficient front desk supervision, where teamwork and time management were key to our success in delivering superior service standards.