Riaz Khan Email and Phone Number

Key resource in the implementation of Cloud Data Center across 3 different locations.Responsible for Infrastructure Design, Build, Execution and Transition of critical systems at Etihad Airways.Service delivery role, accountable for the quality of Service and support provided.Contributed to achieving SLA target availability of 99.52% by delivering high quality services for Wintel Systems and implementing stability process.Subject Matter Expert (SME) for Wintel infrastructure at EAG (Etihad Aviation Group).Handling Incidents, Problem Management,Service Requests, Changes and Escalation processes, and reporting.Infrastructure SME and build team member of IBM Cloud Data centers (Dubai , Milan & Abudhabi).Defined standards, guidelines, best practices and metrics for Server deployment and best performance.Key Achievements includeDelivered IBM Cloud Data Center’s in Dubai,Abudhabi and MilanBuild and handed-over hundreds of servers as per IBM standard at Dubai Data Center in a short span of time using IBM Cloud Orchestrator Server refresh from windows 2003 to higher versions of critical systemsGlobal Print infrastructure migrationFile server migration – Migrated 50TB of data from MS based File server to DFSData Migration from NFS share to MS based file server

Managing Etihad Aviation Group, IT Infrastructure and IT operations activities to ensure reliable, highly available, easily serviceable and secure environment with suitable/updated IT infrastructure to support daily business operations and business expansion.Core Team member of Data center move Project - Moved over 1,000+ servers with minimal outage. Coordinated a detailed inventory of current equipment. Planned the consolidation and decommissioning of server hardware. Worked with IT teams and application owners to create a detailed datacenter step shutdown and startup plan. Coordinated with other teams and vendors during major\minor Incidents to ensure timely resolution of the issues.Worked directly with Application owners and Managers to determine hardware and networking requirements. Use information to plan, design and document solution consisting of Cisco UCS or HP Enclosures, Blades and VM configuration.Deploy, support, optimize and troubleshoot 1000+ physical and virtual servers in datacenter and across different sites which provide support and services to 20000 user base in different locations (Windows Server 2003/2008/2008R2/2012/2012R2)Techno-Functional lead in delivering project right from the scratch till production. Handling of File server and Print server migrations in the large environment independentlyNew Datacenter preparation, Old Datacenter Decommission, New Headquarter and Flight Training Center IT infrastructure preparation.Installation of Citrix Presentation server 4.0/ XenApp 4.5/6.0/6.5 & Citrix Client Tools.Creating Citrix Delivery and Publishing applications to users in Citrix XenApp 4.5/6.0/6.5.Responsible for Terminal server builds and Citrix XenApp server deployments.Supporting in‐house application management in Citrix environment through Citrix Streaming.Publishing Applications, Content and Desktops to users in Citrix Management Console.Fully involved in design & execution of Datacenter migration from old to new Data Center.

Responsibilities includeInstallation and configuration of Windows servers.Design and support Windows based servers using HP hardware and blade center technology.Collaborated with Desktop Support Group to provide Level II support to users.Maintenance and Troubleshooting of Hardware\OS related issues in HP rack servers and blade servers.Backup Administration using Data Protector in MSL 6030, MSL 6060.Provided L1/L2 support for core Airline Business Applications (AIRCOM, AIMS, SITATEX,FDM, Oracle ERP, CRM etc) In‐house developed applications and Infrastructure Applications (Microsoft Exchange, Active Directory)Provided support for daily operations including Systems, Domain services,Storage,Backup’s and applications.Evaluating new hardware and software to meet company requirements and handling second level of support.Providing 24\7 support, as needed to maintain business continuity.Resolve service requests raised by user or assign to the appropriate system owners.To Co‐ordinate the Incident with internal departments, third parties resources and vendors to ensure that incidents are resolved within SLA.Leads system Level2 team and ensured service level targets are not breached.