A change management professional with over 15 years experience of improving the working environment and business processes of organisations. I have an excellent track record of strengthening client relationships and ensuring the successful continuance of business operations. I am confident in developing relationships with key stakeholders, managing cross-functional teams and co-ordinating, internal and external resources to ensure successful delivery of projects.Specialties: Business Analysis & Planning, Operations Management, Account/Service Management, Business Performance Improvement, Publishing, Project/Change Management, TQM, Kaizen, Lean, Six Sigma, Relationship Marketing, Brand Development & Management