Operations Manager, Bangladesh & Pakistan
Bangladesh
The Operations Manager is responsible for the overall direction, coordination, and productivity of the regional offices’ internal customers, suppliers, and clients with regards to preorder negotiation, order negotiation and follow up, payment and referential communication as well as proposing and implementing process improvements and meet the challenges of an extremely customer-focused and metrics-driven environment.People Management Responsibilities:- Lead and manage teams… Show more The Operations Manager is responsible for the overall direction, coordination, and productivity of the regional offices’ internal customers, suppliers, and clients with regards to preorder negotiation, order negotiation and follow up, payment and referential communication as well as proposing and implementing process improvements and meet the challenges of an extremely customer-focused and metrics-driven environment.People Management Responsibilities:- Lead and manage teams, responsible for the direction and performance of the teams.- Carry out the team’s responsibilities in accordance with Carrefour’s policies and procedures.- Additional responsibilities include interviewing, training, and motivating employees; planning,assigning, and directing work; Verifying and Reporting, and cross-functional conflict resolution.- Effectively partner and build productive working relationships with destination clients, otherdepartments, coordinate with peers, leadership, and management.- Providing guidance and mentorship to all levels of leadership within their organizational units,as well as serving as a role model to ensure growth and development of the team.Project Management Responsibilities:- Solving complex customer service issues and proactively preventing negative service trends.- Identifying and eliminating root cause barriers to accuracy, productivity.- Understanding and correctly utilizing resources provided by internal systems, departments,policies, and procedures.- Planning & managing workflow, escalations and effectively delegating workload across theteam.- Participating in business leadership meetings; developing and driving strategies and programswhich improve the competitive position and profitability of the organization.- Coordination with the global stakeholders within to company to align the projects to thedevelopment of the department. Show less