Al Jurel Ribay Email & Phone Number

Quezon City, Ncr, Ph

Quezon City, Ncr, Ph

Philippines

In a senior leadership role, overseeing the EMEA & AMER region and a team of analystsServing as a subject matter expert and go-to person for inquiries, assisting the team in handling tasksProviding process improvement plans and implementing team improvement initiatives through data analysisFocus on customer retention by ensuring satisfaction and long-term engagement.Provide data analytics on revenue trends and offer actionable suggestions to enhance business outcomes.Help optimize revenue and overall customer performance through strategic recommendations.Manage and facilitate the process of change of ownership for customer accounts.Oversee subscription fees and apply appropriate discounts to ensure pricing accuracy and customer retention.Utilizing data analysis to inform decision-making for team improvement plan growthConducting weekly reports to team and senior managers on team performanceLeading the team to enhance productivity, accuracy, camaraderie, and boost KPIsConducting regular coaching sessions for team feedback, alignment and calibrationFacilitating training sessions for newcomers and upskilling team members for growth and independenceMaintaining balanced case allocation and workforce to ensure smooth operationsWorked in Business Operations as a Salesforce Data Analyst for 11 months, managing data migration and encoding, and providing support to senior team membersCollaborating with other departments to provide clear updates and align processesConsistently meeting monthly targets while managing daily administrative tasks

Philippines

Strategic Planning: Develop and implement long-term business strategies and goals to drive agency growth and success.Client Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored marketing solutions.Team Leadership: Recruit, train, and lead a diverse team of marketing professionals, fostering a collaborative and productive work environment.Project Oversight: Oversee the planning, execution, and delivery of marketing campaigns, ensuring they meet client objectives and deadlines.Budget Management: Create and manage budgets for projects and the overall agency, ensuring financial targets are met while maximizing profitability.Market Research: Conduct market research to identify trends, customer preferences, and competitive landscape to inform marketing strategies.Brand Development: Guide the development and positioning of clients’ brands, ensuring consistent messaging across all platforms.Digital Marketing: Oversee digital marketing efforts, including SEO, SEM, social media, email marketing, and content marketing.Performance Analysis: Monitor and analyze campaign performance metrics, providing clients with regular reports and actionable insights for improvement.Networking: Build and maintain relationships with industry partners, media outlets, and vendors to expand agency reach and capabilities.Sales and Business Development: Identify new business opportunities, pitch services to potential clients, and negotiate contracts.Compliance and Quality Assurance: Ensure all marketing practices comply with legal regulations and industry standards, maintaining quality and ethical practices.Innovation and Trends: Stay updated on industry trends and emerging technologies to implement innovative solutions for clients.Customer Satisfaction: Ensure high levels of client satisfaction through proactive communication, problem-solving, and delivering results.

Manila, National Capital Region, Philippines

Implemented strategic cost-saving measures, resulting in a significant reduction in operational expenses without compromising the quality of products and services. I successfully led a team of staff members, fostering a positive work environment and achieving an increase in employee productivity and satisfaction through effective training and motivation. Through implementing innovative marketing strategies and menu enhancements, I achieved an increase in monthly revenue and improved customer retention.Responsible for overseeing all aspects of café operations and ensuring customer satisfaction.Manage day-to-day operations, including scheduling and maintaining cleanliness and safety standards.Recruit, train, and supervise café staff, providing ongoing coaching and performance evaluations.Maintain exceptional customer service standards, handle inquiries and complaints professionally.Develop and manage budgets, analyze financial performance, and drive revenue growth.Collaborate with the chef to develop and update the café menu, and monitor quality control.Ensure compliance with regulations, stay updated on industry trends and best practices.

Philippines

Providing technical support for all the client’s labeled products and services to internal and external customers, with a primary focus on customers across German and English-speaking countries. Developing strong customer relationships by providing exceptional technical support and high levels of customer service utilizing phone, email, and other communication channels. Identifying each customer's support and configuration requirements, setting expectations, and resolving issues whilst delivering against the role key performance indicators (KPIs). Ensuring all cases/Tasks are resolved or escalated to the appropriate party in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritizing caseload appropriately. Ensuring all issues are logged accurately in CRM (Salesforce) Assisting with all ad-hoc requests as required by management Following the client’s practice process and procedures, specifically regarding escalating any security concerns or breach of security. Providing support on a 24/7 rotating roster

United Arab Emirates

Oversee the day-to-day operations of a specific department or area within the organization as an Operations Supervisor.Coordinate and monitor the activities of staff members to ensure efficient and smooth operations, including scheduling, task assignment, and performance management.Implement and enforce standard operating procedures (SOPs) to maintain consistency, quality, and safety in operations.Identify process improvements and implement strategies to enhance productivity and streamline operations.Monitor inventory levels, track supply needs, and ensure timely replenishment to avoid disruptions in operations.Collaborate with other supervisors and departments to foster effective communication and coordination.Conduct regular training sessions to enhance employee skills and knowledge.Address and resolve any operational issues or customer complaints in a timely and effective manner.Monitor and analyze key performance indicators (KPIs) to assess operational performance and implement corrective actions as needed.Ensure compliance with relevant regulations, policies, and procedures.Stay updated on industry trends, best practices, and advancements in operational management.Foster a positive work environment, promote teamwork, and motivate staff to achieve operational goals.

United Arab Emirates

Perform general accounting activities, including financial statement preparation, journal entries, and account reconciliations.Ensure accuracy and integrity of financial records by reviewing and analyzing transactions and maintaining proper documentation.Monitor and report on financial performance, including budget variances, cash flow, and profitability analysis.Assist in the preparation of financial reports and compliance with relevant regulations.Collaborate with cross-functional teams to gather and analyze financial data for decision-making purposes.Participate in the month-end and year-end closing processes, including financial statement preparation and audit support.Identify and implement process improvements to enhance the efficiency and effectiveness of accounting operations.Maintain a thorough understanding of accounting principles and stay updated on industry regulations and best practices.Support internal and external audit processes, providing requested documentation and explanations.Assist with ad-hoc financial analysis and special projects as assigned.Ensure compliance with internal controls and company policies related to financial reporting and accounting procedures.Provide guidance and support to junior accounting staff as needed.Maintain confidentiality and handle sensitive financial information with discretion.

United Arab Emirates

Maintain accurate and up-to-date employee records, including personal information, employment history, benefits, and performance evaluations.Assist with the recruitment process, including job postings, candidate screening, scheduling interviews, and coordinating pre-employment checks.Support employee relations by addressing inquiries, resolving issues, and promoting a positive work culture.Manage HR documentation, including creating and distributing HR policies, procedures, and employee communications.Assist with benefits administration, including enrollment, changes, and communication with benefit providers.Generate HR reports and maintain HR metrics to support data-driven decision-making.Ensure compliance with applicable employment laws and regulations, keeping up-to-date with changes and implementing necessary updates.Maintain confidentiality and handle sensitive employee information with discretion and professionalism.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate In Supply Chain & Logistic Management

Adobe Photoshop & Illustrator

High School Diploma

Education record