• Preparation of management reports for the financial department's decision-making, risks and performanceassessment of payments area strategies.• Analysis of transactional data and presentation of insights for improvements in the payments area and relatedareas.• Relationship with PSPs to negotiate strategic and financial improvements to payment methods.• Participation in projects with impact on B2B (gateway migration), new business development, launch of “SmilesViagens”… Show more • Preparation of management reports for the financial department's decision-making, risks and performanceassessment of payments area strategies.• Analysis of transactional data and presentation of insights for improvements in the payments area and relatedareas.• Relationship with PSPs to negotiate strategic and financial improvements to payment methods.• Participation in projects with impact on B2B (gateway migration), new business development, launch of “SmilesViagens” and BI implementation (Pazien) to generate indicators.• Representing payment methods in the roadmap for the launch of the new “Smiles Viagens” business unit from thebeginning of the operation, bringing improvements and increasing the scalability of the business. Show less

• Improve payments systems (banks and Acquirers) globally (Asia, Africa and Latam).• Relationship with providers as PSP and acquirers.• Monitor operational KPI and propose improvements.• Monitor abuses and operational frauds.• Improve UX for better operational flow

• Participate on Brazil lunch GTM strategy, structuring and improving the transactional flow to provide scalability and user growth based on data insights from looker and amplitude dashboards created by me. Demonstrated results of improvements based on data. • Create new process and map existing processes from other countries to adapt for Brazilian operation as well as automate manual process within operation area or alongside with engineering team. • Represent operations area for the… Show more • Participate on Brazil lunch GTM strategy, structuring and improving the transactional flow to provide scalability and user growth based on data insights from looker and amplitude dashboards created by me. Demonstrated results of improvements based on data. • Create new process and map existing processes from other countries to adapt for Brazilian operation as well as automate manual process within operation area or alongside with engineering team. • Represent operations area for the product team been agile oriented, creating user stories for improvements to the backlog and prioritize according to the operational needs, taking in consideration user experience and performance results. • Knowledge share and training for CS area for new operational customer facing issues related to the operational flow and proactively look for operational improvements to decrease the contact rate. Improve assets under management calculation system by adding new calculation and mapping costs and funds management. Work using agile methodologies and bring insights from operations to the product owners. • Improve the relationship with our PSP provider in order to have a better operational support. Show less

• Relationship with customers as banks, insurance companies and retail for SAS solutions and support. GMUD for possible impacts on clients SAS operation. Discovery and documentation of clients SAS environments.• Run queries and execute code on SAS customers environment.

• Team integration for the product improvement between Israel and Brazil. Bugs solution and report for development team in Israel through video meeting describing the harness of the application and explaining the impact on the business whiling to clarify the urgency of each issue to prioritize accordingly and add to the sprint. • I supported the dev team as closer as possible for operational area, identifying better solutions for the application as well as give proper prioritization with… Show more • Team integration for the product improvement between Israel and Brazil. Bugs solution and report for development team in Israel through video meeting describing the harness of the application and explaining the impact on the business whiling to clarify the urgency of each issue to prioritize accordingly and add to the sprint. • I supported the dev team as closer as possible for operational area, identifying better solutions for the application as well as give proper prioritization with the dev team. Make SQL queries for data driven decisions and share the inputs to the dev team. • Work with a multicultural team. Support all Brazilian infrastructure and users regarding all servers and new technologies implemented. Structured queries for app issues analysis, problem solving and provide detailed information for other areas of the company regarding the app. Show less

Be the contact person for the head quarter IT area in Germany and also for USA, bring improvements from Germany and USA team. Support internal audits. Manage SAP system and provide CRM training for local users and bring new updates from the headquarters that has worked.

• Customer platform support on trading platforms support (Tradebook, EMSX, Robo trader, FIS GL, GTS, Epuma, Trading Technologies, Tryd, Proftchart). Handling fixviewer (platform that has all sections of the brokerage with the exchange). • Participate on the development of the IPN (Post-Trading Integration) project of the Brazilian stock exchange. Responsible for the IRS (receita federal) company project which validate the investor position into the brokerage with his investment declaration… Show more • Customer platform support on trading platforms support (Tradebook, EMSX, Robo trader, FIS GL, GTS, Epuma, Trading Technologies, Tryd, Proftchart). Handling fixviewer (platform that has all sections of the brokerage with the exchange). • Participate on the development of the IPN (Post-Trading Integration) project of the Brazilian stock exchange. Responsible for the IRS (receita federal) company project which validate the investor position into the brokerage with his investment declaration IRS. Show less