Ric Jimenez
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Ric Jimenez Email & Phone Number

Operational Excellence - Continuous Improvement - Change Management at The Jetty Group
Location: San Antonio, Texas, United States 8 work roles 3 schools
1 work email found @bitdefender.com 1 phone found area 210 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email r****@bitdefender.com
Direct phone (210) ***-****
LinkedIn Profile matched
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Current company
Role
Operational Excellence - Continuous Improvement - Change Management
Location
San Antonio, Texas, United States

Who is Ric Jimenez? Overview

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Quick answer

Ric Jimenez is listed as Operational Excellence - Continuous Improvement - Change Management at The Jetty Group, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at bitdefender.com, phone signal with area code 210, and a matched LinkedIn profile for Ric Jimenez.

Ric Jimenez previously worked as Advisor at The Jetty Group and Director of Operational Excellence at Bitdefender. Ric Jimenez holds Master'S Degree from Texas Tech University.

Company email context

Email format at The Jetty Group

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{first_initial}{last}@bitdefender.com
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AeroLeads found 1 current-domain work email signal for Ric Jimenez. Compare company email patterns before reaching out.

Profile bio

About Ric Jimenez

Seasoned, results-driven professional experienced as an Operational Excellence Leader & Global Program Manager driving cross-functional change through Lean Six Sigma programs of significant size, scope & complexity. Increased revenue results total > $20MM; Cost savings >$30MM; and Capital Expenditure management >$80MM.

Listed skills include Cloud Computing, Saas, Data Center, Virtualization, and 41 others.

Current workplace

Ric Jimenez's current company

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The Jetty Group
The Jetty Group
Operational Excellence - Continuous Improvement - Change Management
AeroLeads page
8 roles · 27 years

Ric Jimenez work experience

A career timeline built from the work history available for this profile.

Advisor

Current

Texas, United States

At The Jetty Group, we are passionate about navigating the ever-evolving landscape of technology. We understand that in today's dynamic business environment, harnessing the power of technology is crucial for success. That's why we've made it our mission to guide businesses through this intricate terrain, offering unparalleled expertise and tailored.

2023 - Present ~3 yrs 4 mos

Director Of Operational Excellence

San Antonio, Texas Metropolitan Area

- Responsible for driving operational efficiency and effectiveness within and across departments. Partners with senior leaders to develop and link strategic goals and objectives with key improvement and operational scaling initiatives. Serve as a catalyst for process improvement initiatives within complex operations through expert collaboration with.

Apr 2020 - Mar 2023

Process Excellence

San Antonio, Texas Area

Responsible for supporting the rollout of the Process Excellence (PX) discipline and providing program/project management support for a number of process improvement and innovation projects. Defining and implementing transformational solutions that drive cross functional change throughout the enterprise.

Apr 2018 - Apr 2020

Operational Excellence Business Partner -Lean Six Sigma Black Belt

San Antonio, Texas Area

  • Operational Excellence – Lean Six Sigma Black Belt
  • Operational Excellence partner to several senior leaders in various business units across the enterprise. Work side-by-side with leaders as a trusted advisor to drive change and overall improvement within and across.
  • Implemented organizational KPI’s, operational dashboards, and mechanisms for continuous improvement to assist leaders in driving organizational accountability
  • Developed strategic plans through the use of maturity models, as well as, driving tactical execution through the use of lean process design, project management, balanced scorecards, and Kaizen
  • Experienced leading initiatives and driving results throughout many different business functionso Cybersecurity | Supply Chain Mgt. | Software License Mgt. | Inventory Management | Identity & Access Mgt. | Customer.
  • Headed a cross functional initiative using Lean Six Sigma principles that resulted in 84% (92 day) improvement of E2E deployment cycle-time and 40% improvement of first past yield for all global Cloud infrastructure
Jun 2013 - Mar 2018

Operations Management

San Antonio, Texas Area

  • Manager of Supply Chain Deployment
  • Led the establishment of a new organization responsible for the successful deployment of the on demand Rackspace Cloud infrastructure representing > $2MM of monthly spend.
  • Development and implementation of organizational policies, procedures and professional development plans Sr. Manager – Business Operations
  • Responsible for overseeing multimillion dollar monthly budget for Rackspace Support organization including; Budget planning, Expense management and forecasting, Budget to Actuals reporting and variance analysis.
  • Lead meetings with executive leaders to identify, plan, and prioritize strategic staffing needs
  • Develop business cases complete with key financial measurements (ROI, NPV, and CBA) to support key business initiatives; Evaluation / validation of business cases Engineering Manager (Team Lead)
Jun 2007 - Jun 2013

Business Operations – Workforce Management

Chase (Formerly Washington Mutual)

San Antonio, Texas Area

  • Business Operations – Workforce Management
  • Developed and managed strategic planning for call center consolidation and cost saving initiatives.
  • Business lead on multimillion dollar Workforce Management system improvement initiativeo Developed business case to support improvement strategy including financialso Led software vendor selection and product.
  • Responsible for overseeing workforce management of all outsourced customer service locations (domestic and offshore) including:o Providing strategic staffing requirements for outsourced siteso Monitoring daily and.
2006 - 2007 ~1 yr

Senior Manager - Customer Care

San Antonio, Texas Area

  • Sr. Manager of Customer Support
  • Responsible for leading all phases in the establishment of a customer support center providing customer service to all large scale government contract clients within Harcourt Assessment.
  • Lead in implementing contact center foundation including: project timelines, organizational budget, call routing schemes, facilities layout & redesign, methods & procedures, and performance metrics
  • Responsible for leading a team of supervisors responsible for providing world class customer support
  • Responsible for interfacing with clients, typically Department of Education staff, regarding customer service issues, results, and service level negotiations.
  • Accountable for providing executive level updates regarding center performance.
2003 - 2006 ~3 yrs

Senior Manager - Strategic Planning

At&T (Cingular Wireless)

Greater Atlanta Area

  • Sr. Manager - Customer Operations Strategy
  • Responsible for the strategic management of Global Call Routing solutions (Cisco ICM) and customer service call traffic through each of the company’s 22 call centers and 12,000 agents.
  • Owner of reporting, statistical analysis, and publication of customer service call center productivity data to company executives including CEO, COO, & CFO.
  • Project lead in the development of a multimillion-dollar company wide solution for multidimensional data management and warehousing.
  • Business lead in the development the development of a real-time call center reporting dashboard.Sr. Manager - Workforce Management
  • Collaborated with the Customer Service Executive VP to determine standards and goals for call center productivity performance.
1999 - 2003 ~4 yrs
3 education records

Ric Jimenez education

FAQ

Frequently asked questions about Ric Jimenez

Quick answers generated from the profile data available on this page.

What company does Ric Jimenez work for?

Ric Jimenez works for The Jetty Group.

What is Ric Jimenez's role at The Jetty Group?

Ric Jimenez is listed as Operational Excellence - Continuous Improvement - Change Management at The Jetty Group.

What is Ric Jimenez's email address?

AeroLeads has found 1 work email signal at @bitdefender.com for Ric Jimenez at The Jetty Group.

What is Ric Jimenez's phone number?

AeroLeads has found 1 phone signal(s) with area code 210 for Ric Jimenez at The Jetty Group.

Where is Ric Jimenez based?

Ric Jimenez is based in San Antonio, Texas, United States while working with The Jetty Group.

What companies has Ric Jimenez worked for?

Ric Jimenez has worked for The Jetty Group, Bitdefender, Usaa Real Estate, Rackspace, The #1 Managed Cloud Company, and Rackspace Managed Hosting.

How can I contact Ric Jimenez?

You can use AeroLeads to view verified contact signals for Ric Jimenez at The Jetty Group, including work email, phone, and LinkedIn data when available.

What schools did Ric Jimenez attend?

Ric Jimenez holds Master'S Degree from Texas Tech University.

What skills is Ric Jimenez known for?

Ric Jimenez is listed with skills including Cloud Computing, Saas, Data Center, Virtualization, Management, Enterprise Software, Salesforce.Com, and Managed Services.

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