Ricah Norman Email & Phone Number

Remotely assess, field, solve, and document more than 100 user technical issues across 3 hospitals daily using a wide range of software and applications with minimal supervision in a timely mannerIdentify and resolve Citrix server/user issuesEffectively escalate user technical issues to resolutionCreate and manage end user Active Directory accountsAssist.

Directed daily front office interfacing with all staff, students, and vendorsOversaw the purchasing, organization, repair and accountability of all technologyLead staff in the implementation and management of all financial processesManaged all school procurementSpearheaded, coordinated, and supervised all major facility improvement and maintenance.

Coordinated follow through on all facility-based projectsOrganized all finance/accounting documentation Supported management of school inventoryManaged the distribution of school-wide communication

Curated studio solutions based on assessed customer requirements

Conducted daily training sessions with customers on a wide range of technical topicsIdentified technical issues/repaired computers and mobile devices effectively in a timely manner

Directed administrative tasks and procedures while supporting a team of 20 - 30 repair techniciansPerformed hardware and software repairs

Created and executed training programs for operations team (20 associates)Coached, developed and managed operations team (20 associates)Devised and coached the execution of a plan of action that led to a store-wide monthly branded payment sign-up result of 20%, exceeding the monthly goal by 100%

Created and executed training programs for two sales teams (15 associates)Coached, developed and managed two sales teams (15 associates)

Comp Tia Network+ Training, Computer Systems Networking And Telecommunications

Cisco Ccna Training, Computer Systems Networking And Telecommunications