Rica Ley Madayag Email & Phone Number

- Provide technical support and troubleshooting assistance to hospital staff via phone, email, and through helpdesk ticketing system.- Assist users with account-related issues, including password resets, unlocking and enabling accounts, and updating access permissions as needed to ensure seamless access to software applications.- Install, configure, and update computer systems and software applications- Document and maintain accurate records of helpdesk tickets, resolutions, and troubleshooting procedures.- Collaborate with IT team members to escalate complex technical issues and coordinate resolutions. - Create appropriate user accounts tailored to specific job titles and roles within the hospital

Ventura, California, United States

- Provide Tier 1 technical support: Respond to helpdesk tickets, phone calls, and emails promptly and professionally. Troubleshoot and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow- Diagnose and troubleshoot problems: Utilize diagnostic tools and techniques to identify the root cause of technical issues. Escalate complex problems to appropriate IT personnel for resolution- Install, configure, and maintain systems: Assist with the setup, installation, and configuration of computer hardware, software applications. Ensure all systems are properly configured, updated.

• Facilitated the onboarding process for new assistants and coworkers by provisioning equipment, including software installation, peripheral setup, and configuration adjustments as required.• Conducted training sessions for newly hired student assistants, ensuring a smooth transition into their roles.• Spearheaded the adoption and integration of Air Table, a cloud-based database solution, within the department, providing guidance and mentorship to colleagues during the transition phase.• Developed and implemented a comprehensive FAQ page for the school website, enhancing accessibility to information for students, faculty, and staff.• Managed the department's social media presence, leveraging various platforms to promote university initiatives and engage with the community.• Orchestrated the setup of technical equipment for events and meetings, ensuring seamless operations and optimal functionality.• Delivered ongoing technical support to departmental and interdepartmental staff, both in person and remotely, resolving issues and providing guidance as needed.• Provided dedicated help desk support and exemplary customer service to students, addressing inquiries and troubleshooting student-related issues, including assistance with student portals and other academic resources.

Camarillo, California, United States

• Established, implemented, and oversaw the administration of a localized database system.• Executed data entry tasks, ensuring accuracy and completeness of inquiries recorded within the database.• Responded to student inquiries via multiple communication channels including phone, email, and in-person interactions, delivering exceptional customer service and effectively directing inquiries to relevant departments when necessary.• Offered comprehensive on-site and remote technical support to departmental personnel and office staff, addressing a wide range of issues encompassing computer software and hardware, as well as various electronic devices, appliances, and peripherals such as printers, televisions, cameras, and more.