Ricarda Voss Email & Phone Number

Vista, California, United States

Vista, Ca

Established role and responsibilities for a new ePathology Customer Care Specialist position, to be able to provide advanced customer support (concierge service) to our existing customer base, to build and manage relationships, and improve the customers experiences through:- Managing hardware and software implementations as well as training, to ensure timely and smooth order fulfillment and hand-off's from time of order entry till final invoice- Serving as direct escalation point for internal and external customers- Following-up and evaluating customer feedback on hardware / software installations, training and the overall implementation process- Communicating customer requirements and suggestions, as well as investigating complaints regarding the implementation process to the affected internal teams and management to facilitate change/improvements - Built score card process to create transparency and evaluate performance of the different teams - Reduced ePath implementation turnaround times by 50%

Vista, Ca

Managed the Sales Operation Team with all aspects of the process/tools and enabled sales team productivity: Implemented new more effective quoting tool in SFDC, successfully supported ERP implementations for JD Edwards and SAP, drove achievement of revenue/profitability goals through enforcement of discounting policies as well as team members service contract renewal sales and pro-active backlog management. Prepared key financial reports for board meetings, daily management reports for cross-functional team meetings as well as monthly KPI reports that monitored and substantially improved department’s performance. Managed and maintained electronic product catalog/pricing in CRM/ERP system. Supported Product Management/Marketing in the implementation of newly released sales programs, as well as IT in integrating/merging SFDC databases across entities. Managed all customer RFP's and developed a response library for Medical Device Systems. Actively participated in President's Kaizen, Value Stream Mapping and PSP's which substantially improved processes / turnaround times.

Vista, Ca

Supervised the existing Sales Operations Administrator and supported her in all aspects of Sales Operations: From quote creations, contractual order and terms review, order fulfillment (incl. delivery and shipping documentation) till invoice and collections. Created quality documents and ensured adherence of regulatory compliance. Drove and achieved company’s bookings and revenue/profitability goals through enforcement of discounting policies and backlog management. Prepared financial reports for board meetings. SDFC Administrator

Greater Chicago Area, Il

Managed all aspects of the sales administration process for global key accounts in the Optical Disc/Microstructure and Printing industry. This included creating custom quotes for large manufacturing corporations, processing and confirming major equipment, parts, and repair orders, including communication with key accounts regarding pricing, availability, shipping details, return of materials, and general inquiries. Generated and submitted purchase orders for Optical Disc equipment, spare parts, and repairs to domestic and international vendors, tracked and followed up on international and domestic shipments, maintained and updated the Access repair database to capture and report the status of repair orders. Created daily invoices/credit memos for major equipment, parts, service, and repair orders, including regular collection calls for past due receivables.

Wood Dale,Il

Regional Sales Coordinator for international air and ocean import/export services of the Midwestern Branch Office, scheduled and organized meetings with prospects and existing customers for the Regional Branch Manager and Sales Managers, set up travel arrangements and prepared/submitted expense reports for headquarters approval.

Hamburg Area, Germany

Human Resource Specialist for insurance sales agents throughout Germany, including generating and terminating legal employment contracts, investigating and handling of customer complaints, auditing of internal branch accounts, reviewing, accepting or rejecting employee loan/mortgage requests, analyzing commission queries between internal/external sales agents and calculating of severance packages for exiting sales agents and leaders

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

Education record