Strategic-minded Senior 𝗦𝗲𝗻𝗶𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 with 𝗼𝘃𝗲𝗿 𝟭𝟬 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 providing unparalleled results in the 𝐭𝐞𝐜𝐡 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲. My main goal is to maximize customer satisfaction, retention, and growth by proactively supporting clients, identifying opportunities, and driving successful outcomes.𝐒𝐊𝐈𝐋𝐋𝐒Extensive knowledge of multiple CRM platforms including Salesforce, Hubspot and Zendesk. Excellent communicator, bilingual.𝐏𝐑𝐎𝐅𝐄𝐒𝐒𝐈𝐎𝐍𝐀𝐋 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒📈 Increased NPS ratings by an average of 35%📈 Achieved up to 40% revenue growth through strategic initiatives, translating to an average increase of $35-50k ARR per account📉Reduced customer turnover by 70% through proactive support and risk mitigation strategiesI'm passionate about building meaningful business connections that bridge the gap between human interaction and technological advancement. Would you like to know more about my background? I'd be happy to connect! You can also reach me at rick_delguira@outlook.com