Ricardo Medeiros Email & Phone Number

- Project development, support and dialogue with several countries in South America (Argentina, Chile, Colombia, Ecuador, and Peru);- Analysis of requirements, data collection and modeling, implementation, documentation and post-implementation support of systems and development of various interfaces;- Creation, modeling of business plans, automation, validation and promotion of technological solutions and monitoring of KPIs;- Leadership, recruitment, selection, training, development and dimensioning of our own and outsourced multidisciplinary team and encouragement and support for the creation and adherence of PDIs of professionals from different areas and hierarchical levels;- Resolution of conflicts and creation of a harmonious environment despite being competitive, increasing employee engagement, reducing turnover, attracting talent and disseminating organizational culture;- Service and negotiation with internal and external customers, suppliers, service providers, partners and investors;- Administrative and financial management of the area, analysis of the need for OPEX and CAPEX investment, validation of the monthly and annual budget, control of waste, breakdowns and cost reduction;- Monitoring of services provided, after-sales, idleness and unavailability of staff, feasibility for new projects, standardization of operational layout, capture and application of resources; - Attention to compliance with legal accounting, fiscal, tax and ethical principles of the organization, application compliance and LGPD;- Direct reporting to Senior Management, execution and monitoring of audits and interdepartmental support;- Preparation and monitoring of proposals, contracts, regulations, forms, protocols, roadmaps and best practice policies;- Verification of technical and legal compliance, creation of IT security protocols and guidelines;- Application of customer satisfaction surveys, optimization of SLA`s;- Strategic, tactical-operational planning, action plans, control and conservation of assets;- Process mapping, ABC curve analysis, PDCA cycle, quality control, Business intelligence, balance scorecards, and the application of continuous improvement methodologies;- Analytical ability, decision-making, emotional intelligence, critical thinking and strategic vision;- Prevention of risks, health and integrity of employees, implementation of safety policies, reduction of accidents and occupational illnesses.