Ricardo Alvarez Email and Phone Number

Specializing in project management, IT infrastructure build-outs, and operational excellence. Proven track record ofsuccessfully launching and supporting Amazon Delivery Stations across Central Florida, driving efficiency improvements,and enhancing customer experiences. Currently serving as Engineer Team Lead, and IT Manager Proxy overseeing projectprogress and resource management.Accomplishments:• Successfully launched and supported 7 Amazon Delivery Stations, improving efficiency and customer experiences.• Initiated the IT Ambassador program, later adopted globally as the IT Super User program, reducing downtimesand empowering associates to resolve common IT issues independently.• Efficiently managed multiple concurrent projects, ensuring timely execution and resource allocation.• Verified and approved Change Management requests after ensuring steps accuracy for various types of Networkinfrastructure and configuration change requests across the region.• Completed more than 100 training assignments, including AWS courses, to enhance my professionaldevelopment.• Collaborated with Loss Prevention to enhance availability of video surveillance systems, contributing to safety andloss prevention efforts.• Demonstrated strong communication skills, facilitating successful project coordination with stakeholders.

Lead the IT Department overseeing hiring, development and coaching of my direct reports. Performed multiple systemsintegrations facilitating the implementation of business intelligence. Tailored network design for diverse facilities on site:retail shops, restaurants, ticketing and reservation systems, and attractions like Space Shuttle Atlantis Building, ShuttleLaunch Experience, Heroes and Legends and more. Usage of technology innovation like beacons and RFID forimplementation of venue intelligence, plan your day and automated kiosks for ticketing and restaurants.Accomplishments:• Designed and implemented network infrastructure improvements, contributing to a substantial increase in annualvisitor numbers by offering them multiple ways of obtaining admission tickets.• Implemented Automated Kiosks for ticketing and restaurant services, leading to increased revenue and improvedcustomer satisfaction.• Maintained full PCI compliance, ensuring the NASA’s Kennedy Space Center's ability to accept credit cardpayments securely.• Managed department budgets ranging from $700,000 to several million dollars, overseeing critical systemupgrades and innovation initiatives.• Completed the rigorous Pinnacle seminar for Managers, enhancing my managerial skills and fostering a morecohesive and effective IT team.• Implementation of “Plan Your Day” for the guests; away of having the customers plan in advance the activitiesand timing of such activities based on the customer request and the venue availability.

Network design and implementation of solutions tailored to each customer needs. I offered technical support services (Hardware and software); Capacity Planning, Server Setup, Backup solutions, remote monitoring and support, Training, Home Automation using X10 and Insteon technology way before Alexa was even a concept.

I performed the administration and installation of the network and server infrastructure to support the growing company needs. I worked on selecting and implementing the related systems to support what quickly became a multi-country infrastructure covering US and Latin America countries. I assisted in maintaining the company's competitive style by providing key infrastructure services, on-demand access to information, reliable communications, and high availability of systems that still maintain Brightstar as one of the top Cellular companies for Latin American markets. Duties included being available on a 24-hour support basis, provide support for the company’s Local and Wide Area Networks, Firewalls, and Cisco router and switches configurations. I did Coordinated any required repair and maintenance calls of all the hardware and software related to LAN and telephone system. I did Coordinate Help Desk efforts to best serve the needs of the user community.Coordinate and implement new technical projects, including the recommendation, ordering and installation of required new hardware and software.

Windows NT 4.0 Servers Administration on a three-trusted domain configuration. Administration of MS Exchange Server 5.5, MS Proxy Server 2.0, IIS 4.0 and Clients configuration using MS Internet Explorer 5.0 and Outlook 97/98. Help Desk team director.Improvement and Stabilization of total network availability, and reliability.Fast end-user’s request attention by implementing the corporate Help Desk Software.Operational cost reduction with e-mail implementation.