Results-oriented professional, with a career developed in the area of ​​Operations Management, Services, Business, Customer Experience and Projects, covering Leadership of Multidisciplinary Teams, Construction and execution of Budgets, encompassing Governance, Customer Service, Commercial, Infrastructure, Facilities, Providers Services, Experience in FP&A, R&S and DHO.▪ Budget management (Opex/Capex) – analysis and review of P&L/DRE and notes of financial gaps, aiming at achieving budget targets and operational efficiency.▪ Customer orientation: ability to identify customers' needs, desires and expectations and take steps to ensure their satisfaction. Lead and inspire teams, providing guidance and support, as well as ensuring that all members are aligned with the company's values ​​and goals.▪ Effective performance in prospecting for new business, developing partnerships with public and private entities, in order to create solid relationships, ensuring that expectations are met/exceeded.▪ Monitoring and analysis of operational data (KPIs/ERPs), evaluating performance and developing action plans for continuous improvement and delivery quality. Analytical view and report control.▪ People Management (massive and multidisciplinary teams) aimed at strengthening the performance of teams and leaders, building high-performance teams, constant feedback, increased motivation and engagement, professional self-development and talent retention.▪ Experience in strategic planning and execution of business plans, focusing on identifying and evaluating opportunities to improve operations, optimizing more efficient processes to increase NPS, attract/commercial and reduce costs and expenses.▪ Project Management: Oversee facility construction, renovation and expansion projects from planning to completion, including Customer Experience (CX/CS) and Service improvement projects. Ensure scope and deadlines are met and quality standards are met.▪ Building Infrastructure Management: Plan and implement improvements in facilities, maintenance and revitalization of environments, equipment and technology parks, intermediation of contracts, guarantee of cleaning and building conservation, negotiation with suppliers, contracting and inspection of service providers/Facilities, etc. .ricardobenetti@gmail.com