As Chief Operating Officer (COO), I am responsible for leading and optimizing all company operations, ensuring efficiency, strategic alignment, and operational excellence. I work closely with the CEO and the leadership team to develop and implement operational strategies that drive growth and achieve organizational objectives. My responsibilities include overseeing internal processes, managing human, financial, and technological resources, identifying and mitigating operational risks, as well as fostering a culture of innovation and continuous improvement. I am an expert in leading multifunctional teams, ensuring that all departments are aligned with the company's vision and values. With a strategic and results-oriented approach, I constantly seek opportunities to drive operational efficiency, promote excellence in customer service, and foster sustainable growth.

• Responsible for ensuring adherence to Agile values and principles within IT projects;• Responsible for organizing and leading team meetings and Scrum ceremonies;• Responsible for ensuring that development teams are functional and productive;• Advising on IT project practices.

Performing Scrum Master and Business Analyst roles in the team that creates new features for RepairQ system (www.repairq.io), whose headquarters is in the United States. RepairQ is a company of the Service Central group (www.servicecentral.com)As a Scrum Master, I have been playing the roles of facilitator of team progress towards team goals, team development, team development in relation to Agile methodology, Product Owner support for backlog management, servant leader and ceremonial facilitator.As a Business Analyst, I also helped the Product Owner create User Stories and organize the backlog.RepairQ is software for electronics workshops, such as mobile phones, tablets, televisions, etc.The backend is developed in PHP and the frontend in React using Redux and Observables.We can consider as a mini ERP.Use of JIRA for backlog management.Use of Github for source control.

Performing Scrum Master and Business Analyst roles in the team that creates new features for RepairQ system (www.repairq.io), whose headquarters is in the United States. RepairQ is a company of the Service Central group (www.servicecentral.com)As a Scrum Master, I have been playing the roles of facilitator of team progress towards team goals, team development, team development in relation to Agile methodology, Product Owner support for backlog management, servant leader and ceremonial facilitator.As a Business Analyst, I also helped the Product Owner create User Stories and organize the backlog.RepairQ is software for electronics workshops, such as mobile phones, tablets, televisions, etc.The backend is developed in PHP and the frontend in React using Redux and Observables.We can consider as a mini ERP.Use of JIRA for backlog management.Use of Github for source control.

As an employee at ExxonMobil, I have been working in Corporate IT within the Global Procurement area since March/2018 performing SAFe Scrum Master role on the Robotics development team ( RPA - Robotic Process Automation ).Team focused on Robotics development for the Procurement, Corporate, Chemicals, Upstream, Downstream, Fuels & Lub, Sales and Marketing areas.Participated in the entire process of company transformation to adapt to the Agile methodology.As a Scrum Master I played the roles of facilitator of team progress towards team goals, team development, team development in relation to Agile methodology, Product Owner support for backlog management, servant leader and ceremonial facilitator.Also worked as a programmer and system analyst, creating new robots and supporting existing ones.The function of the robots was to automate processes that the business area performed, thus generating savings and freeing employees to perform more complex tasks.UiPath Studio tool was used for robot development which in turn uses VB.NET functions.TFS was used for source control.Currently our team is divided into two, East and West. The West team is located in Curitiba (BR) and Budapest (HU) and the East team in Bangkok (TH). Our Product Owner is in Buenos Aires (AR) so we make daily teleconferences, which is a great opportunity to develop dynamic skills, self-manageable behavior and also experiences with different cultures.

Support company core business processes running on SAP systems (ECC and SRM) in North America, Europe, Africa and Asia Pacific. Performed the SAP Functional Analyst role, supporting the SAP ERP system FI module in the Payables (Account Payables) team, with a volume of 100 billion dollars in payment per year, involving 7 different organizations: Procurement, Chemicals, Upstream, Downstream, Corporate, Fuels & Lub, Sales and Marketing.Critical system maintenance and monitoring activity.Weekly Payment Monitoring (SWIFT), a critical activity that, if it failed, could result in a high loss for the corporation.ABAP programming skills.Experience with TRANSPORT REQUEST, ChaRM (Change Request Management), WORKFLOW, VIM (Vendor Invoice Management - management of invoices for payment of Vendors or Suppliers), REPORT / VARIANT, FIRECALL, ROLES, BDC, OCR / BASWARE, BATCH CONTROL, UC4 ( used GSOM to create the JSFs), VENDOR, CONTROL REPORT, CALENDAR, LVPO (Low Value PO), ERS, ezPAY, IPR, FREIGHT.

As a contractor outsourced at HSBC Bank Brasil, developing activities as a team leader, analysis and system development to Asset Management Area, system focus on managing all investment portfolio types such as: investment funds, equity funds, hedge funds, offshore funds, private customer’s portfolio, and individual and institutional investor portfolio. Portfolios may contain fixed income assets, stocks/shares, commodities, futures, swaps, currency, banking account, quotas of funds and others.Accountable for approximately 150 application users.Average of R$ 500 Bi in processing assets on a daily basis.Analysis and restructuring of SACPROC system (batch process) to improve performance and stability in the night processing using Windows APIs for creating processes (threads). After implementation of this project there was a reduction in processing time in about 4 hours a day, considering two analysts per day have a reduction of approximately 2,000 hours per year and a savings of R$ 200,000.00 per year.Scope survey with users in order to develop new projects, such as Projeto Proventos. Fully eliminated the back log incidents after implementation of this project and reduced the general requests by ~99% in average. Using the new framework ~40 requests/year was eliminated. Involvement in the development of applications, enhancement and ongoing maintenance of the various systems.System developed on three-tier architecture, programmed in Power Builder and accessing DBMS Sybase (UNIX)/Oracle. IBM WebSphere MQ used to queues management.Migration from DBMS Sybase to Oracle.Designed the Data Base Procedures, Functions, Triggers and Tables.Developing plans and budgets for construction, testing and deployment projects.Coordinate the day-to-day issues with a team of analysts to assist in finding solutions.Created unit tests, deployment packages and support after running in Production. (Participated of the whole life cycle of the system).

Projects development to HSBC Insurance Area, acting as a project leader and business analyst to Private Previdence segment.System analysis and development in Power Builder and C, accessing SGDB Sybase.

As an outsource at Itaú BBA Bank, acting as project leader, with activities of analysis and development to Boleto System, a system focused on Financial/Treasury sector.System developed on Client/Server architecture, programmed in Power Builder (client) and accessing SGBD Microsoft SQL Server. Several funcionalities had used (COM+) components developed on Visual Basic 6. As a comunication pattern between Power Builder and the components XML files were used.Member of architecture team and working as a team leader for the migration project of Microsoft SQL Server database version and “Expurgo” system.

As an outsource at Santander Bank, working on analysis and development of Credit System (personal credit, overdraft, vehicles leasing), system which was focused on Credit Area.System developed on three-tier architecture, programmed in Power Builder (client) and C (server), accessing SGBD Sybase (Unix).

Development of Market Risk Calculus System, focused on finance and treasury area.System developed on Client/Server architecture, programmed in Power Builder (client) and C++ (server), accessing SGBD Sybase (Unix).