Prospecting, visiting and attracting new clients for Quick Shipping Logistics Services, providing specialized advice and follow-up in the processes of transferring import and export merchandise for their operations.

Prospect new clients in CRM and BPM consultative sales, identifying client needs by offering dynamic solutions, promoting the development of solid relationships with clients.

Consulting on Renewable (Green) Financial Energy Products for client portfolio in Panama and Costa Rica, co-design of new financial products, define the communication and promotion strategy of new financial products to the target market, identification and segmentation of thematic portfolio, traceability of resource use, strategic alignment and impact.

Develop profitable and long-term business relationships with the assigned client portfolio in countries such as: Guatemala, El Salvador, Nicaragua, Panama, the Dominican Republic and Costa Rica; through the direct link between customers and internal service teams. Guarantee the needs and expectations of banking customers, cooperatives, mutual, among others. Make monthly management presentations on the status of the portfolio. Presenting new products to current and potential customers. Monthly… Show more Develop profitable and long-term business relationships with the assigned client portfolio in countries such as: Guatemala, El Salvador, Nicaragua, Panama, the Dominican Republic and Costa Rica; through the direct link between customers and internal service teams. Guarantee the needs and expectations of banking customers, cooperatives, mutual, among others. Make monthly management presentations on the status of the portfolio. Presenting new products to current and potential customers. Monthly presentations of results to strategic clients.Achievements:✓ Exceed established sales goals for a period of 3 consecutive years by providing timely follow-up and generating business opportunities.✓ Recover the trust and loyalty of upset customers of a legacy portfolio by 60% based on the customer service survey that were already looking for alternatives, by applying a personalized retention strategy.✓ End the backwardness of more than 300 customer requests for inherited portfolio services, by designing an action plan hand in hand with internal areas. Show less

Implement the Banking Core, coordinate the developments and deliverables of the project between the client, analysts and company resources.Achievements:✓ Integrate the new system to the Banking Core of the cash, account, credit and pension systems for a client in Costa Rica applying the Scrum Methodology for the first time.✓ Lead the integration project of the new system before the client for a period of 2 weeks, during the absence of the leaders, keeping it in optimal conditions.

Responsible for the PMO project office, providing services for: Bank, Stock Exchange, Investment Funds and projects of any kind of the Group. Manage Core Banking providers to monitor requirements, change controls and incidents in all areas of the Group.During my administration, I implemented the following projects: Cards with Chip and change Mark of Visa to Mastercard, Updates of SICVECA for Credits, fund-raising, Compliance and Operational Risk, Automatic Submission to SUGEF of… Show more Responsible for the PMO project office, providing services for: Bank, Stock Exchange, Investment Funds and projects of any kind of the Group. Manage Core Banking providers to monitor requirements, change controls and incidents in all areas of the Group.During my administration, I implemented the following projects: Cards with Chip and change Mark of Visa to Mastercard, Updates of SICVECA for Credits, fund-raising, Compliance and Operational Risk, Automatic Submission to SUGEF of Financial Groups, Implementation of Real Estate Funds, Digital Signature on the Web and Massive Automatic Debits by SINPE for Aceptus license, among others. Management of Banking Core suppliers for tracking of requirements, exchange controls and incidents of all areas of the Group.Achievements:✓ Implement "Contact Less" Chip Cards and the change of brand from Visa to MasterCard for all credit and debit cards nationwide in a period of 6 months, successfully resolving the search, negotiation and even the substitution of provider during the implementation.✓ Reduce possible errors and preparation time by 50% by updating the Banking Core so that SUGEF's SICVECA monthly report is automatically sent for the products: Credits, Deposits, Compliance and Operational Risk.✓ Expand the Corporate Branch in the Shopping Center in Escazú, adapting it with 3 customer service rooms equipped with audio and video in 1 month. Show less

Consultant in the projects of implementation of the products in the clients, carrying out the advice in the conditioning of the systems to the measure; banking, financial, and others, in Guatemala, Honduras, the Dominican Republic, and Costa Rica.Achievements:✓ Successfully implement the integration of the SYSDE system for 3 clients with their respective banking Core in a timely manner.✓ Implement the Internet Banking portal for customers who had acquired SYSDE since 0 in a timely… Show more Consultant in the projects of implementation of the products in the clients, carrying out the advice in the conditioning of the systems to the measure; banking, financial, and others, in Guatemala, Honduras, the Dominican Republic, and Costa Rica.Achievements:✓ Successfully implement the integration of the SYSDE system for 3 clients with their respective banking Core in a timely manner.✓ Implement the Internet Banking portal for customers who had acquired SYSDE since 0 in a timely manner. Show less

Lead the projects of electronic services: Internet Banking, Mobile Banking, ATM's and Kiosks. Define the policies, procedures and manuals of the Electronic Channels. Ensure the automatic affiliations of electronic services. Manage electronic channel projects. Prepare and control the budget for the different channels. Marketing and improving the image of the channels through strategic planning.Achievements:✓ Innovate with the implementation of the Mobile Banking service from scratch for… Show more Lead the projects of electronic services: Internet Banking, Mobile Banking, ATM's and Kiosks. Define the policies, procedures and manuals of the Electronic Channels. Ensure the automatic affiliations of electronic services. Manage electronic channel projects. Prepare and control the budget for the different channels. Marketing and improving the image of the channels through strategic planning.Achievements:✓ Innovate with the implementation of the Mobile Banking service from scratch for personal customers.✓ Automate customer service by 40% by facilitating the total migration of Internet Banking to a new, more robust version, with innovative services and a more customer-friendly design.✓ Improve the quality of customer service by 30% by redefining the consultation kiosks in the 20 branches; renewing its image and functionality with greater services.✓ Attract 20% more corporate customers by coordinating a penetration and commercialization strategy for the Payroll service for Internet Banking directed, offering new attractive rate schemes and a mass plan for the 20 branches. Show less

Responsible for bank channel projects: Internet Banking, ATMs, POS, Kiosks and Mobile Banking. Coordinate Web and Mobile projects in the region. Define policies and strategies, documentation, budget, customer service, promotion and marketing.Implementation of tokens on several Channels (web and mobile), monitoring of all electronic services on line and automatic. Social media marketing, settle of Kiosks on all branches Bank. Design and full implementation of mobile banking to… Show more Responsible for bank channel projects: Internet Banking, ATMs, POS, Kiosks and Mobile Banking. Coordinate Web and Mobile projects in the region. Define policies and strategies, documentation, budget, customer service, promotion and marketing.Implementation of tokens on several Channels (web and mobile), monitoring of all electronic services on line and automatic. Social media marketing, settle of Kiosks on all branches Bank. Design and full implementation of mobile banking to tablets & Smartphones with IOS, Android and Blackberry systems, implement utilities. Create all the policy and procedures from zero of department, merchandising and image definition all electronic channels, also sales of electronic services at branches. Responsible to the BCCR services like SINPE and Digital Signature, plus EMV (chip cards on ATMs) among others.Achievements:✓ Stabilize Internet Banking from 40% to 100%, recovering the trust and loyalty of annoying customers for the use of the Internet Banking service, through an improvement plan and system program updates, in coordination with the technical areas. culminating in a period of 4 months, giving management reports of periodic progress to the Board of Directors.✓ Innovate with the implementation from scratch of Mobile Banking services and token cards for internet banking, in projects of 3 months each.✓ Restructure the operational part of the Electronic Channels area, separating the commercial part from the operational part in a period of 2 months.✓ Define the process to install ATMs in payroll companies, defining a structure and financial efficiency models to measure payroll profitability to cover the operation of a new ATM.✓ Coordinate the new image in the 33 ATMs from its external appearance, graphic screens and advertising throughout the country. Show less

Responsible leader before the Personal Banking Department in C.R., working together with Mexico "Latam" and London "Global" the budgets and projects established through commercial strategies and supporting sales channels and services by electronic means. Define and monitor implementations for Call Center, IVR, Web, ATMs, Kiosks, POS.Strategic definition and document making the mobile banking at HSBCHigh contribution to the implementation of change in three CORE… Show more Responsible leader before the Personal Banking Department in C.R., working together with Mexico "Latam" and London "Global" the budgets and projects established through commercial strategies and supporting sales channels and services by electronic means. Define and monitor implementations for Call Center, IVR, Web, ATMs, Kiosks, POS.Strategic definition and document making the mobile banking at HSBCHigh contribution to the implementation of change in three CORE banking.Implementation of IVR (Interactive Voice Response), self-services kiosks and Quick Pass.Automatic monitoring of all electronic services and incident alerts in real time.Implementation of electronic transfers between banks (SINPE) automatically, in real time and due date with the BCCR.Implement abroad transfers automated with GMG software onlineSetting the continuous plan improvement of business processes in the area, automating processes, and strengthening quality automatic transactionsSales of electronic services, forms of Mortgage, Vehicles and Personal Credit Automatic Calculator, and Certificate self-requests online.Token on Web - OTPAchievements:✓ Completely restructure Internet Banking making it more friendly and easy to use, building the respective manuals, training sales forces and Branches, automating from the total bank transactions from 50% to 75% in electronic transactions during my management.✓ Optimize the entire network of 105 ATMs, shifting the 48 rear-loading ATMs through front-loading in branches, to 24/7 outsourcing service, defining a new image for all ATMs.✓ Implement the token and Kiosks from scratch, in projects of 3 months each.✓ Implement sales services from the Internet Banking channel, adapting the new services: payments for online services, opening invest certificates online, Virtual Mall, Quick Pass. Show less

In charge of the administration of the signature records of Current Accounts, Savings and Custody of Credit and Debit Cards. Provide support to bank information databases. Responsible for delivery of new cards to sales forces and Branches. Give attention to audits, compliance officer and provide statistics for Banistmo Panama Headquarters.Achievements: ✓ Coordinate the complete migration of clients from the Core built in Oracle to the new Core in Visual Basic, with all its products… Show more In charge of the administration of the signature records of Current Accounts, Savings and Custody of Credit and Debit Cards. Provide support to bank information databases. Responsible for delivery of new cards to sales forces and Branches. Give attention to audits, compliance officer and provide statistics for Banistmo Panama Headquarters.Achievements: ✓ Coordinate the complete migration of clients from the Core built in Oracle to the new Core in Visual Basic, with all its products, balances and histories, the new system is the one that works to date.✓ Digitize 100% of the signature records of all bank checking and savings accounts.✓ Purify 80% of the bank's total customer base by managing data information and the continuous update system through customer calls made by a Call Center under my responsibility. Show less

Support in the lifting of Branch procedures. Coordination of all kinds with the 52 Branches and Security. In charge of preparing reports, preparing and controlling the budget by branch and implementing the indicators.Achievements:✓ Compile the procedures of all the products of all the sales forces and the 52 Branches.✓ Collect the historical transactional statistics of execution and measurement of the Branches from the year 2000 to 2003, make monthly presentations to management.

Control the accounting and auditing of the department. Prepare monthly reports to regulatory bodies such as BCCR and SUGEF, Reports to Audit, Treasury and General Management.In charge of SICVECA system and several monthly reports, coordinating with the areas of accounting, auditing and General Management .Support for special reports of Credit Managers and General Manager, in support of efforts of Duo Dilligence, bank mergers, and feasibility studies for new lines of credit to bank… Show more Control the accounting and auditing of the department. Prepare monthly reports to regulatory bodies such as BCCR and SUGEF, Reports to Audit, Treasury and General Management.In charge of SICVECA system and several monthly reports, coordinating with the areas of accounting, auditing and General Management .Support for special reports of Credit Managers and General Manager, in support of efforts of Duo Dilligence, bank mergers, and feasibility studies for new lines of credit to bank resources as BCIE and other international institutions provision of financial resources .Support of department automation of technological processes (formalization and sales).Support for changing of Core Banking and automatic reports of all department.Achievements:✓ Automate the SICVECA with SUGEF that was done on diskettes to a system switched by online modem.✓ Purify the accounting records of the entire credit catalog, all historical differences were eliminated and everything was updated.✓ Coordinate the construction of all the Credit reporting in the migration of the banking Core from AS/400 to Oracle. Show less

Attention to new and existing customers, monitoring, opening files, handling of special cases in the area of customer service. Functions of the area of checking accounts, checkbooks making as creating manually, customizing customer checks, issuing cashier checks, pre-authorization checks, certified checks, signing records, among others. Preparation of the clearing check of the branch, review of signatures manually, review and inclusion of all checks in the system digitized and sent to… Show more Attention to new and existing customers, monitoring, opening files, handling of special cases in the area of customer service. Functions of the area of checking accounts, checkbooks making as creating manually, customizing customer checks, issuing cashier checks, pre-authorization checks, certified checks, signing records, among others. Preparation of the clearing check of the branch, review of signatures manually, review and inclusion of all checks in the system digitized and sent to other branches by internal mail. Close of accounting of department. Support other departments in customer service. Support to branch cleaning the warehouse, inventory control, additional support for the branch to appear more clean and orderly. Show less

Review of books and records of invoices.Review and making of financial statements.Audit procedures of audited companies.File revisions.Management of incidents and audit recommendations.