Ricardo C.'s Location
Tampa, Florida, United States, United States
About Ricardo C.
With over a year of dedicated experience as a Dell ProSupport specialist at Alorica, I've honed robust expertise in remote support, troubleshooting, and adept diagnosis of technical issues for diverse business clients. My role involved comprehensive case management, engaging with clients across varying technical competencies, ensuring their utmost satisfaction, and fostering long-term loyalty.Beyond my technical proficiency, I bring a wealth of multifaceted skills acquired through roles spanning retail sales, inbound customer service call centers, hospitality, Human Resources, and leadership positions. Proficient in leveraging diverse communication platforms and tools, I excel in seamless collaboration with both customers and colleagues. My professional ethos revolves around a team-centric approach, dedicated to delivering unparalleled customer experiences and crafting solutions that cultivate enduring customer loyalty.Driven by a fervent passion for continuous growth, I am inherently proactive in assimilating new technologies and skills, consistently striving to elevate my performance and contribute value to the realms of technical support and customer service industries
Ricardo C.'s Current Company Details
Working Solutions
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TurboTax Product Specialist
Tampa, FL, US
- Website:
- workingsolutions.com
- Employees:
- 1572
Ricardo C. Work Experience Details
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Turbotax Product SpecialistWorking SolutionsTampa, Fl, Us
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Turbotax Product ExpertOmni Interactions Mar 2024 - Apr 2024Tampa, Florida, United States- Provided phone support for customers needing assistance with both desktop and online versions of the TurboTax product.- Diagnosed and resolved technical issues, ensuring efficient and effective customer support.- Assisted customers in navigating complex tax software features, enhancing their user experience and satisfaction.- Maintained detailed records of customer interactions and solutions, contributing to the continuous improvement of support processes.- Demonstrated strong communication and problem-solving skills, achieving high levels of customer satisfaction during peak tax season. -
Retail Sales AssociateDecisionhr Oct 2023 - Nov 2023Tampa, Florida, United States- Provided exceptional customer service by creating unique experiences to help build rapport to assist in generating word of bout referrals and create repeat business to develop customer loyalty. This included updating the website and search listings such as Google Search.- Demonstrated in-depth product knowledge along with arranging the merchandise in a more organized way by organizing like items in a sorted and easy to find way. The created displays showcased items previously not seem by guests to the shore. With this it enhanced the customer shopping experience, resulting in increased sales and customer satisfaction.- Personal initiative to not only organize the store but clean years worth of build up to present a much cleaner and brighter environments ensuring the comfort of the customers. This included showcasing and previewing some of the products. -
Dell Prosupport SpecialistAlorica Jul 2022 - Jul 2023United States- Remote support specialist for business clients with technical issues on their own or loaned systems/servers/mobile devices. Handled cases from start to finish, working with both tech-savvy and non-tech-savvy customers. Took over cases from basic support or chat bot when needed.- Troubleshot and diagnosed hardware, software and peripheral problems covered by ProSupport warranty. Offered best effort support for non-covered issues if the system was under warranty. Assisted with new system setup or operating system reinstallation in case of corruption.- Coordinated onsite or mail-in service, updated customers on any delays due to parts availability or service providers and followed up to ensure customer satisfaction and problem resolution. Escalated technically complex cases to level 3 offline support after research. -
Food And Beverage SupervisorHotel Alba Tampa, Tapestry Collection By Hilton Oct 2021 - Jan 2022Tampa, Florida, United States- Oversaw the daily operations of the restaurant and bar to ensure proper adherence to state and federal laws while assisting in creating a fun, relaxed atmosphere for both guests and team members alike.- Ensure compliance with food safety, hygiene and quality standards- Train, supervise and evaluate staff performance and customer service- Manage inventory, ordering and cost control of food and beverages- Handle customer complaints and feedback in a professional manner -
Front Office SpecialistHotel Alba Tampa, Tapestry Collection By Hilton May 2020 - Oct 2021Tampa, Florida, United States- Adapted to Front Desk role due to Covid-related downsizing- Covered various shifts, including night auditor- Pursued training and process improvement opportunities- Maintained Concierge duties throughout
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Reservations & Events CoordinatorHotel Alba Tampa, Tapestry Collection By Hilton Nov 2020 - Feb 2021Tampa/St. Petersburg, Florida Area- Manage and confirm bookings for events, meetings, and rooms- Coordinate with other departments to ensure smooth and efficient service delivery- Communicate with clients and guests to provide information, answer inquiries, and handle complaints- Prepare and update event calendars, schedules, and reports- Maintain and update reservation systems and databases
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Alba HostHotel Alba Tampa, Tapestry Collection By Hilton Jan 2020 - May 2020Tampa, Florida, United States- Greeting guests and providing information about the hotel and the area- Making reservations for restaurants, tours, transportation, etc.- Handling guest requests and complaints in a timely and courteous manner- Coordinating with other departments to ensure guest satisfaction- Maintaining a professional appearance and demeanor at all times- Supervised the bellmen and ensured they provided excellent customer service
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Temporary AssociatePeopleready Aug 2019 - Jan 2020Tampa/St. Petersburg, Florida Area- Banquet captain: Lead and supervise the banquet staff, ensure the quality of service and food, coordinate with clients and vendors. Requested by name to several venues such as Hotel Alba, the Straz Center and the Florida Aquarium.- Bartender: Prepare and serve drinks, maintain the bar inventory and equipment, follow the safety and hygiene standards. Personally invited to work events aboard the Starship Yacht, Tampa Convention Center and USF St Petersburg for weddings, Christmas & New years parties as well as Gasparilla.- Banquet and event serving: Set up the tables and chairs, serve food and beverages, clear the dishes and utensils, assist the guests. Ensure my temp team was contributing equally therefore treated equally.- Occasional work in the office as a staffing specialist: Recruited, trained and scheduled temporary staff for various events and venues, assisted with payroll and invoices, communicated with clients and staff. With this and the above roles, established great connections with most of the venues including the Tropicana Field. -
DriverUber Mar 2017 - Jan 2019Tampa/St. Petersburg, Florida Area- Provided safe, reliable and accurate transportation to customers using the mobile platform to accept and complete trips communicating with customers and, at time, support if needed.- Maintained and clean a comfortable vehicle at all times.- Followed the local traffic laws and regulations to ensure a timely yet careful manner. -
Front Desk CoordinatorClarion Hotel & Conference Center Mar 2016 - Dec 2016Tampa/St. Petersburg, Florida Area- Responsible for regular front desk tasks, such as check ins/outs, nightly audits, front desk scheduling and implementing procedures - Ensured guest satisfaction and loyalty by providing excellent service and resolving issues promptly - Performed nightly audits to verify revenue, expenses and inventory accuracy - Scheduled front desk staff according to occupancy and demand, and trained new hires on policies and procedures- Acting Front Desk Manager, department head - Oversaw the daily operations of the front desk department, including budgeting, forecasting and reporting - Coordinated with other departments to ensure smooth communication and guest satisfaction - Represented the front desk department in management meetings and implemented action plans based on feedback -
Front Desk AgentClarion Hotel & Conference Center Jan 2016 - Mar 2016Tampa, Florida, United States* Check-in and check-out guests efficiently and courteously.* Coordinate with housekeeping staff to ensure room availability for guests.* Handle phone and online reservations promptly and accurately.* Find alternative accommodations for guests when the hotel is fully booked.
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Night AuditorClarion Hotel & Conference Center Oct 2015 - Jan 2016Tampa, Florida, United States- Welcomed late arrivals and assigned rooms- Handled phone inquiries and requests from guests and prospects- Prepared receipts and updated systems for end-of-day transition- Reconciled billing system and prepared checkout invoices for early delivery- Generated and organized keys for incoming guests
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Assistant Team ManagerTgi Fridays Jan 2015 - Nov 2015Tampa/St. Petersburg, Florida Area- Assist the Restaurant Team Manager in opening and closing the restaurant, as well as overseeing daily operations, such as scheduling shifts, assigning tasks, and ensuring quality standards- Train new and existing staff on customer service, food safety, and company policies, using effective coaching and feedback methods- Monitor inventory, sales, and expenses to ensure profitability and efficiency, and report any discrepancies or issues to the Restaurant Team Manager- Resolve any issues or complaints that arise from customers or staff, using appropriate communication and problem-solving skills- Maintain a positive and professional work environment that fosters teamwork and excellence, and uphold the company's values and mission -
BartenderTgi Fridays Mar 2012 - Nov 2015Tampa, Florida, United States- Greet customers and take their orders- Prepare and serve drinks according to recipes and standards- Handle cash and credit transactions- Maintain a clean and stocked bar area- Comply with health and safety regulations
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Crew TrainerTgi Fridays Feb 2011 - Nov 2015Tampa, Florida, United States- Crew server trainer is responsible for training new crew members on how to serve customers efficiently and courteously.- Crew server trainer must have excellent communication skills, customer service skills, and knowledge of the menu and the restaurant policies.- Crew server trainer must also monitor and evaluate the performance of the trainees and provide feedback and coaching as needed.
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Food ServerTgi Fridays Feb 2010 - Mar 2011Tampa, Florida, United States- Greet customers and escort them to their tables- Present menus and answer questions about dishes and beverages- Take orders and relay them to the kitchen staff- Serve food and drinks to customers in a timely manner- Check on customers' satisfaction and handle any complaints- Clear tables and prepare bills
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Human Resources CoordinatorVerizon Online Jul 2008 - Jul 2009Tampa/St. Petersburg, Florida Area- Assisted in offline Presidential Appeals team for a week- Moved to Human Resources after half a year of service- Managed payroll, auditing, pay raises, scheduling, and back-end reports for two call centers and employee termination paperwork- Helped to enhance the Verizon brand -
Business Services RepresentativeVerizon Online May 2008 - Jul 2008Tampa, Florida, United States- Welcome the customer and thank them for choosing Business internet- Ask for their name, account number and the reason for their call- Listen attentively and empathize with their issue or concern- Provide accurate and relevant information or solutions- Confirm that the issue or concern has been resolved or addressed- Thank the customer again and end the call politely
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Consumer Services SpecialistVerizon Online Mar 2008 - May 2008Tampa, Florida, United States- Provide timely and accurate responses to customer inquiries via email, chat, or phone- Troubleshoot and resolve customer issues related to internet service, billing, or account management- Escalate complex or urgent cases to the appropriate team or supervisor- Follow up with customers to ensure satisfaction and retention- Maintain a high level of professionalism and empathy when interacting with customers
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Inbound Customer Service RepresentativeJpmorgan Chase & Co. Jul 2002 - Jan 2004Tampa/St. Petersburg, Florida Area- Handled inbound and outbound calls for credit card customers- Resolved billing, disputes and fraud issues- Offered cardholders' services to enhance their experience- Created a quick access phone directory for new phone systems as a personal initiative -
Operations ManagerMuvico Theaters Jan 2001 - Apr 2002Tampa/St. Petersburg, Florida Area- Led, coached and inspired a team of over 100 staff members across various departments- Oversaw the daily operations of the floor, ensuring high standards of guest satisfaction and quality service- Resolved any IT related problems and maintained the functionality of the systems and equipment- Managed the human resources, accounting and facilities functions, including payroll, budgeting, compliance and safety- Developed and implemented new tools and procedures to improve staff performance, cash handling accuracy and customer service levels- Designed and delivered a comprehensive training program for new hires and existing staff to enhance their skills and knowledge
Frequently Asked Questions about Ricardo C.
What company does Ricardo C. work for?
Ricardo C. works for Working Solutions
What is Ricardo C.'s role at the current company?
Ricardo C.'s current role is TurboTax Product Specialist.
Who are Ricardo C.'s colleagues?
Ricardo C.'s colleagues are Judy Tinney, Miava Nelson, Brittany Sanchez, Myles Faiers, Marie T Webs, Jesse Magur, Lacie Devine.
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Ricardo Bethencourt
Cedar Park, Tx2gmail.com, mavenpower.com -
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