Responding to queries via the phone, email, and/or support tickets remotelyOffering technical assistance on the delivery, configuration, installation, maintenance, and troubleshooting of computer systems, hardware, and software.Training new and existing clients on how to utilize proprietary software.Training internal staff, troubleshooting and diagnosing problems within their offices.Listening to and documenting feedback from clients to improve system functionalityUpdating and maintaining training manuals.Assisting with various administrative duties, as needed.

·    Experience in Windows, Mac or environments ·    Creating and maintaining interactive users experience with HTML, HTML5, CSS, CSS3, JavaScript, jQuery, Bootstrap, Angular·  Design and modify implementations that interfaces that enhance user experience·        Involved in writing application-level code to interact with APIs, Web Services using, JSON.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process informationDocumenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic formEstablishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

·        Intro to System monitoring for suspicious activity, as well as defending against attacks on systems and databases.·         Computer viruses, group policy, Certificates, Cryptograph, Access Control and Authentication ·        Understanding of how to maintain the integrity, authenticity, availability and privacy of data.