Opened the company’s first satellite ambulatory care pharmacy in Cutler Bay, FL, located inside Pasteur Medical Center managing 15 team members including pharmacy staff and delivery driversEstablished relationships with clinic staff including administration, physicians, specialists, nurses, medical assistants, and customer care associatesBuilt relationships with the Health Sun Health Plan Utilization Team to support value-based decisions to improve managed care metricsLeveraged strong inter-professional relationships with prescribers to improve STARS/HEDIS quality measures and clinical outcomes, as outlined by the health planResponsible for maintaining a HEDIS medication adherence threshold of 95% and prevent gaps in therapyProvided clinical in-services for prescribers and clinic staff on preferred formulary to support value-based clinical decisions increasing profitability for the health planDevised and implemented “Medication without Harm” initiative into the medical center’s workflow leading to reduced medical errors and patient empowermentServed as a clinical resource for prescribers for therapeutic decisions and interventionsIncreased member retention rates by developing lasting relationships with patients to enhance medication adherence and quality of careConducted quarterly and annual performance evaluations for staffAwarded the “Patient Health First - Healthcare Professional of the Quarter”, voted by colleagues, for healthcare professionals that go above and beyond for their patient’s care

Cultivated strong relationships with patients by providing personalized medication consultations and answering health-related questionsWorked closely with pharmacy staff to create a professional and welcoming environment for patientsPerformed in-person and telephone medication therapy management (MTM) services to patientsResponsible for the proper use, handling, and storage of immunizations; administer immunizations to patientsGuided patients through complex insurance and reimbursement issues, building trust and providing transparent solutions