Tejada Investments LLC. has thrived since 2008, establishing itself as a leader in the industry. Our strategic expansion and operational excellence have fueled the growth of our BPO division, securing prestigious accounts and increasing monthly order volume. Embracing remote work culture by 2010, we revolutionized operations, significantly reducing overhead costs. As licensed Real Estate Brokers, we offer a comprehensive suite of services including commercial and residential acquisitions, dispositions, asset management, and governmental consulting. Along with expertise in asset evaluation, commercial and residential real estate evaluation, and facility management, we deliver tailored solutions for diverse client needs. Managing multi-million-dollar assets and navigating complex transactions, we are renowned for excellence and reliability. Committed to delivering superior results, our dedicated team ensures our continued success in shaping the future of real estate consulting.- Established and expanded the BPO department, securing new accounts and overseeing operations while actively contributing to workload, resulting in substantial cost savings by transitioning to a fully remote setup.- Managed commercial and residential acquisitions/dispositions, asset management, land transactions, and multi-million-dollar assets.- Provided government real estate consulting, residential evaluations, commercial real estate evaluations, and facility management.

Tech-Driven High-Volume Single-Family Residential Acquisitions, purchasing over 400+ homes per month utilizing technology in GA, FL, AZ, CO, OH, MO, and MNThe goal for the Business Operations team is to build out a more stable and scalable operations infrastructure; Improve life time value & customer acquisition cost, through operational cost efficiencies on direct property expenses and team gearing ratios. Improving deal status reporting, acting as the directly responsible individual for multiple ops-wide product improvements, and evangelizing best practices across teams.Key Accomplishments:- Automating repetitive tasks utilizing technology - Hubspot, Zapier, Confluence, Slack, etc. - My team manages the life of the transaction from the time the offer is initiated to closing on the purchase: The process starts with the offer being priced, contract is drafted, negotiated, and accepted, inspections and escrow processes take place, closing on the home. - Outside of the day-to-day shift tasks, we are also given project days to work on automating any tasks that can be improved to minimize low leverage activities. - The Business Operations team is responsible for overseeing all tasks related to the customer experience throughout the funnel. The team ensures that all customers have a world class experience, all documents pertaining to the purchasing agreement are signed, tracks KPIs & relevant metrics, identifies efficiency opportunities throughout the funnel, and creates projects to improve processes cross-functionally.- All improvements are aimed to allow the organization to scale at a lower operating cost.

As a specialist in complex acquisitions and property management, I undertake diverse responsibilities including eminent domain acquisitions, intricate leasing agreements, and relocation assistance, among others. I handle high-value negotiations and navigate challenging scenarios, such as controversial relocation projects. My achievements include providing services to numerous county departments, ranging from Airports to Behavioral Health, addressing specific needs and administrative requirements. In my role, I review acquisition projects, assess relocation assistance needs, analyze environmental data, and determine socio-economic impacts. I interpret title reports, secure clear property titles, and negotiate relocation assistance appraisals, ensuring client rights are upheld. I conduct feasibility studies for property use, consult with relevant agencies, and prepare estimates of damages or costs resulting from property changes. My tasks also involve preparing various documents, such as correspondence, deeds, and leases, and writing comprehensive field reports. I communicate with County Counsel, public officials, and property owners to explain acquisition projects and negotiate leases and permits. Additionally, I manage real property for the County and Special Districts, overseeing utilities, custodial services, and contracts. Notably, I assisted in telecommunication relocation efforts, negotiating with carriers, tower owners, and landowners. Moreover, I played a key role in acquiring a high-security COVID medical equipment storage facility, overseeing tenant improvements and implementing advanced surveillance and storage management systems.

As the Managing Broker, I directed operations for this fast-paced real estate office overseeing workflow and performance. I coached and mentored an organization of more than 75 agents remediating issues, mediating between brokers, as well as managing closing negotiations between clients. To drive the office’s rapid growth, I built relationships with local businesses and clients to source referrals, acquired and generated new revenue streams. In addition, I leveraged my expertise to recruit and onboard new agents developing their skills in consultative sales. Through researching market trends, I identified fresh opportunities for exploitation. My responsibilities included ensuring adherence to state and federal laws maintaining the required compliance files and communicating changes to our agents. I continually promote a culture of integrity-based selling preventing violations and lawsuits. A few key achievements in this tenure include: ➢ Planned and launched a new real estate office in 2014 defining strategies resulting in the business ranking first in the San Bernardino market and growing to over 75 agents within the first year. ➢ Recognized as one of the youngest brokers to manage a real estate office in the State of California at 25 years of age.➢ Designed and implemented a comprehensive training program which increased overall sales by 20% and guiding new agents through their first transaction to become active producers averaging two to four deals per month. ➢ Leveraged the vendor affiliate program developing it into a new source of revenues.➢ Through effective closing and marketing strategies achieved an office-wide annual average of 160 transactions and saving an average of 25 deals yearly through the application of effective negotiating skills.

I led a team of five real estate professionals providing coaching and guidance, training, and assisting with closing negotiations. I executed property inspections supervising both exterior and interior evaluations to document issues which required remediation. I exploited market data and area trends to identify untapped channels for new business. I mastered consultative selling techniques to understand client requirements and budget to proffer a selection of properties which met their lifestyle needs. As an effective closer I consistently exceeding sales and customer satisfaction goals. A few key achievements in this tenure include:➢ Employed innovative marketing and integrity based selling strategies achieving 17 residential home sales in the first year, closing 45 sales in fiscal 2015, and achieving a total of 82 transactions for the team between 2013 to 2016. ➢ Facilitated sales and negotiation training which elevated team performance between 15 to 20%. ➢ Launched the firm’s BPO Department building volume to an average of 120 BPO transactions per month and managing the activity through my tenure in El Salvador.

I decided to grasp the opportunity to work abroad on behalf of industry leader Dish Network. I managed a call center environment of 35 agents offering an array of services and providing customers with best in class service. I monitored staff performance employing bi-literate skills to coach and mentor individuals to achieve their goals. In addition, I oversaw the operations of the Sales and Retention departments teaching consultative selling skills to meet daily sales goals and negotiating skills to retain client accounts. A few key achievements in this tenure include:• Relocated to EL Salvador to acquire international management and multicultural experience. • Exceeded the 95% customer satisfaction rating goal with a consistent monthly score of 97% during tenure.