Ricardo Frontal Email & Phone Number

Florida, United States

• Install software, configure, and set up PCs; install and set up printers, POS and telephone.
• Troubleshooting & Installation of Microsoft Windows 7/8/10 and 11, Exchange.
• Virus removal; Computer repair and assembly.
• Advanced understanding of networking.
• Advanced understanding of Wireless 802.11a/b/g/n/ac.
• Knowledge of Active Directory and how to add and delete users.

Miami, Florida Area

• 2018- Current: Costumer Engineer, Charter Global, Miami, Florida:Charter Global sources industry leading global talent from professional to C-suite and from small startups to Fortune 500 market leaders. Our experienced.
• Troubleshooting with light repair of POS Register terminals, Flatbed Scanners, and all Register Peripherals- Front End and all outlying register locations.
• Simple troubleshooting to be completed (reseating cables, reboot, double-dump) and parts replacement with use of whole unit parts in kit given.
• Cleaning of equipment
• Installation inclusive of software loads and upgrades.
• Miscellaneous tasks as required and directed by NCR.

Houston, Texas Area

• AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 5,000 stores in US, Puerto Rico, Mexico, and Brazil.
• Selling the complete job (serving customers at the counter and on the phone, offering good, better and best, recommended parts, make returns, install ‘price change’ label and approve as complete, put up truck and.
• Resolves customer complaints and helps respond to customers’.
• Testing equipment (dura test machine, hand help battery and system analyzer, charging and test system, code reader, ignition tester, scan and specialty tools).
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.

Dallas/Fort Worth Area

• F2OnSite is the fastest growing Onsite I.T. Services company in the United States, and is ranked in the Top 25 fastest growing privately held companies overall!
• Hardware Repair/Fix: Desktops, Laptops, Servers, Printers, POS Systems and LCD's. Also providing hardware interrupt / correction services, migrate data, install computers, move printers, install / fix servers and POS.
• Perform on-site services such as residential and commercial hardware repair work on laptops, desktop computers, printers, televisions, POS systems, and servers.( Dell, HP, IBM/Lenovo, Sony TV, Dell Servers…and others)

Santo Domingo, Dominican Republic:

• GSI is systems integrator offering business solutions (document and image processing and Business Process Management [BPM]), with presence throughout Central America, Ecuador and the Dominican Republic.
• IT sales: complex software and hardware solutions (HP, Dell, Microsoft, Cisco, others)
• Manage top accounts in the enterprise segment (public sector, trade and industry, finance, Telcos) with sales over $2m per year. Accounts include Banco Promérica (finance), The Customs Bureau of the Dominican Republic.

Santo Domingo, Dominican Republic

• Designed and executed Intel’s training curriculum for sales and IT staff for the company’s top local channel partners
• In charge of Intel’s products portfolio (motherboards, processors)
• Communicated product roadmap and offered consultancy to channels and partners
• Researched, drafted and communicated market and competitor analysis for the country, reporting back to Intel headquarters in the US
• Captured business and worked on proposals and bids for the private and public sectors
• Organized events to increase sell-out in channel partners (Floor Days, Discount Fairs, promos and others)

The Network Technician, Computer And Information Sciences And Support Services, Technician

- ESE CompTIA A+/Net+ - Security+ (SYO-501) / MCA Azure Administrator AZ-104 - Cisco (200-301)

Bachelor'S Degree, Marketing

Associate’S Degree, Business Management

Bachelor'S Degree, Systems Engineering