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18 years of well-rounded experience in Information Technology and 7 years concentrated as a Network Engineer implementing and supporting endpoint and device administration security. Engineering, operations and implementation delivery with the DOD, DOJ and one of the world’s top 10 largest banks.Network Engineer supporting the enterprise into the AWS GOV cloud, deploying multiple CSR 1000v, various FW rules and Identity access management.Lead Platform Engineer and Agile Delivery Team Facilitator.Highlevel network design and logical diagrams.Managed and supported all of the IT operations and infrastructure for the South-eastern Region of the United States under the Bureau of Diplomatic Security.Knowledge of Putty or SecrueCRT, Change Management Service, ServiceNow, ITIL, Agile/Scrum Principles, Confluence, HPSM, FISMA and FIPS Compliance, HWAM, AAA protocols, Cyberark, Infoblox, PaloAlto, ForeScout CounterACT, Cisco Identity Service Engine, Cisco Secure Access Control System, Cisco ACI-Fabric, Polycom VoIP phones.Switching Technologies: VTP, DTP, 802.1Q trunking, Layer 2 and Layer 3 EtherChannel/ Port-security, NTP, SNMP and DHCP.Configuration and implementation of network hardware, including routers, switches, load balancers, security appliances, wireless controllers, VPN appliances, RSA appliances and monitoring tools etc.Implement traffic filters using Prefix-list, Standard and Extended Access-list (ACL), Route-Map, Policy Based Routing, implementation of DHCP, Route Summarization.Open tickets with Cisco/ForeScout TAC for RMA or troubleshooting various operational issues.
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Master Platfrom EngineerCapital One Feb 2018 - Sep 2023 -
Network EngineerManning Services Inc Nov 2015 - Feb 2018Client: Department of Justice United States Marshals ServiceSupporting a Large Government Network Infrastructure 12,000+ employees.Serve as technical leadership for Cisco Identity Services (ISE) Security Consulting Services projects. Act as a delivery engineer within our strategic Cisco Identity Services Engine (ISE) specialization team.Responsibilities include executive and technical-level communications and relationship building to gain credibility/trust of internal and external customers.As an ISE Senior lead primary responsible to provide design, consulting and implementation documents to support ISE security services to the client.Enforce Security procedures such as ACLs, TACACS and RADIUSCisco Identity Service Engine (ISE) with full network incorporationCisco Wireless Infrastructure, Cisco wireless controllers, and Cisco Access pointsSecondary Engineer to implement and troubleshoot the relocation of the United States Marshals Service Headquarters, relocating 5 locations into one building, supporting 2000+ local users for day to day operations. Secondary Engineer to create an new solution including new construction and installation of a full mesh wireless and wired network with an full ISE installation, Crestron, CISCO VTC and Polycom voice all integrated into the secure network topology
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System EngineerPragmatics, Inc. Feb 2013 - Nov 2015Client: Department of State Bureau of Diplomatic SecurityServe as Systems Administrator in Support for the Department of State Bureau of Diplomatic Security’s Headquarters, 10 Field/Resident/Satellite Offices in the southeastern region providing technical hardware/software and logistics support. Troubleshoot and implement policy issues with Active directory, exchange servers, file servers, print servers, provide daily desk side support on Microsoft Windows Administer classified and unclassified computer networks. Install, operate and maintain new hardware/software applications along with ensuring operations are compliant with Department of State security policies and practices.Installed and user end configuration with Avaya 9600 VoIP Phones, and Avaya B189 VOIP Conference Phones. Installed and configured Sectera vIPer Universal Secure phones for secure communications. Conducted implementation and test for Iridium 9575 Satellite Phones for situation awareness exercises. Authored multiple SOPs for base office users to facilitate daily operations. Troubleshoot multiple issues within offices to provide support for consistent operations for mission advancement. Travel frequently to various offices to provide onsite support. -
System EngineerCatapult Tec Dec 2007 - Feb 2013Client: Department of State Bureau of Diplomatic SecurityServe as Primary Senior Regional Support for the Department of State Bureau of Diplomatic Security’s Headquarters, 10 Field/Resident/Satellite Offices in the southeastern region providing technical hardware/software and logistics support. Administer classified and unclassified computer networks. Install, operate and maintain new hardware/software applications along with ensuring operations are compliant with Department of State security policies and practices.Authored multiple SOPs for base office users to facilitate daily operations. Troubleshoot multiple issues within offices to provide support for consistent operations for mission advancement. Travel frequently to various offices to provide onsite support. Install and support LANs, WANs, network segments, Internet, and intranet systems.Analyze and isolate issues, monitor networks to ensure security and availability to specific users.Documented 5 Bureau-wide LAN/WAN networks using Microsoft Visio. Authored and ensured adherence to policies and procedures as documented within the Standard Operation Procedures (SOP) and those established by the project manager to assist in the daily flow of operations. -
Lead Network AnalystBae Systems, Inc. May 2006 - Dec 2007United States Army Intelligence and Security Command (USAINSCOM),Performed circuit restoration, fault isolation, quality control testing, trend analysis, performance monitoring, and status reporting. Utilized various software programs, such as Remedy Action Request System and HP Open View to record and monitor actions performed on circuits. Provided effective change management support to include monitoring requirements, managed network change requests, and facilitated deployment boards. Authored and ensured adherence to the policies and procedures as documented within the Standard Operation Procedures (SOP) and those established by the project manager, to assist in the daily flow of operations. Managed CISCO routers and maintained router passwords. Issued and managed network IPs for various Trojan terminals; maintained VoIP network components utilizing CISCO Call Manager. Assigned bandwidth on multiple satellites upon request from customers. Monitored four separate Trojan Data Networks ranging in classification levels of unclassified to Top Secret/SCI. -
Network Telecommunications EngineerChenega Corporation Jul 2004 - May 2006Client: United States Army Intelligence and SecurityDetermined solutions to meet customer automation needs on 6 different levels of network Classification (JWICS, NSANET, CENTRIX, IDCNET, SIPRNET, and NIPRNET). Provided help desk support for over 1600 users on 5 different networks at multiple government sites. Served as the sole point of contact with government representatives for major installations. Provided capabilities allowing USAINSCOM to become the first Major Army Command to implement the use of Public Key Infrastructure (PKI). Managed the installation and integration of Public Key Infrastructure (PKI), Common Regularly conducted a Quality Assurance Quality Control (QAQC); tested and documented results in After Action Reports (AARs). Installed Facility Security systems, crypto equipment, routers and switches.Initiated, monitored and updated client trouble tickets utilizing Remedy Help Desk. Installed Telecommunications and Audio/Visual equipment (Polycom 128, Polycom ViaVideo II, NSTS secure phones). -
Field Service TechnicianGeneral Dynamics Information Technology Dec 2000 - Jul 2004Served as an IT Technician under the General Dynamics (SLSSM) contract in support of INSCOM Military Intelligence Systems. Provided corrective and preventive and hardware maintenance, as well as technical engineering on diversified group of classified equipment and systems; accountable for all pieces of equipment valued at millions of dollars including printers, tapes and CD drives, and other small end items; upgrade and install user devices and software drivers; configured systems for user specific requirements to include drivers; ‘Served on a team with Network Administrators; identified and initiated corrective action readiness problems and advises course of action; Provided operating system loads on new installations. Conducted inventory on Government Furnished Equipment (GFE) and Intelligence Systems ensuring accountability objectives were met; Provided hardware maintenance and installation of Navy Systems for the Military District of Washington.
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Ricardo Gray
New York City Metropolitan Area -
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Ricardo Martínez Gray
Talented Sales Leader With Demonstrated Track Record Of Success In Promoting Products And Maximizing Customer Satisfaction. To Achieve Profit Targets And Exceed Personal Quotas.Pompano Beach, Fl -
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