Through regular updates and monitoring, we are reducing system downtime by 40 hours annually, significantly enhancing operational efficiency. Configure and maintain Virtual Servers running under Microsoft Hyper-V Environment.Configure, maintain and manage 15+ virtual servers within a Microsoft Hyper-V environment, ensuring 99.9% uptime and enhancing operational efficiency by reducing server provisioning time from 3 hours to 30 minutes through automation. Configure and maintain Active Directory, DHCP & DNSConfigure, maintain and manage Microsoft Exchange 2010, 2013 & 2016 and Office 365.Configure, maintain and manage Computers running Microsoft Windows 7, 10 & 11Knowledge of Apple Mac OSConfigure, maintain and manage Networking equipment from Cisco, Cisco Meraki & Ubiquity.

Provided comprehensive end-user support for hardware/software, including deployment and maintenance of Microsoft Windows and Microsoft Office.Administered DNS, DHCP, and printer management on Windows servers.Supported Goldmine CRM, and Sage Applications and managed backups on Windows Server 2008 and 2012.

Provided technical support for hardware/software configurations, including Cisco VPN deployment and Lotus Notes configuration.Managed helpdesk operations, ensuring high service levels and prompt issue resolution.Utilized VNC, TeamViewer, and BMC Remedy for remote support and ticket management.

Supported IT infrastructure for approximately 3,500 users, including LAN troubleshooting and virtual machine management.Managed the deployment of Windows operating systems on Dell platforms and maintained RDT terminals for critical machinery.Handled preventive and corrective maintenance of IT equipment across the terminal.