• Develop and implement HR strategies and initiatives aligned with the overall business strategy.• Oversee and manage (200 employees) full employee lifecycle, including recruitment, onboarding, performance management, and offboarding processes.• Ensure compliance with all applicable labor laws and regulationsHandle employee relations issues and provide guidance on conflict resolution.• Manage payroll processes and ensure accurate and timely payment of employees.• Collaborate with management to identify training needs and develop training programs.• Implement and maintain HR systems, such as an Applicant Tracking System (ATS) or Human Resources Information System (HRIS). Lead change management initiatives to support organizational growth and development.Supervise HR staff and provide guidance and support as needed.• Prepare journal entries, balance sheet and bank reconciliation for company

Supervise 22 customer service bargaining unit employees across 7 office locationsDevelop and implement HR strategies and initiatives that align with the overall business strategy.Bridge management and employee relations by addressing demands, grievances, or other issues.Manage the recruitment and selection process, ensuring a smooth and efficient hiring experience.Support current and future business needs through the development, engagement, motivation, and preservation of human capital.Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.Oversee and manage a performance appraisal system that drives high performance.Maintain a pay plan and benefits program, assessing and implementing necessary changes or improvementsResponsible for resolving customer escalations through phone conversations as well as in person Manage staffing, budget, and training for Central California Execute monthly office audits to verify office funds and mitigate money management risk• - Ensure all cash handling processes are systematically adhered to by employees. Monitor, review,and auditemployees’ work with all payment forms from receipt to delivery to the courier service agent on aconsistentand timely basis. Ensure all practices regarding the security of customer and employee PersonallyIdentifiableInformation (PII) is followedEnsure employees receive appropriate training in areas of fraud risks, physical safety ofemployees andcustomers, and cash handling procedures- Deliver exceptional customer service through business operations, by both in person actions andby modelingcorrect behaviors. Focus employees to provide customers with a positive interaction with PG&E.

Developing and implementing HR strategies that support the bank’s goals and strategic directions.Managing day-to-day operations of the HR department, including policy development and implementation, performance management, and employee development.Ensuring compliance with federal, state, and local employment laws and regulations.Administering effective salary and benefits programs, and leading the performance management process.Partnering with managers to identify and monitor development opportunities and training programs.Supporting activities related to employee discipline, involuntary terminations, performance improvement plans, and employee relations counseling.Managing outsourced HR functions, such as payroll, health insurance, 401(k), and ESOP administration1.Coordinating employee onboarding activities with various departments within the bank.Organizing employee meetings and training events, and creating informative communication for such events.Designing and delivering training programs for employees and managers on topics such as diversity and inclusion, performance, and workplace harassment.Establishing a trusting and safe environment where employees can engage with HR; connecting in-person with employees regularly.Providing detailed and timely HR customer service, delivering accurate, prompt, and courteous assistance to both internal and external customers.Handles customer inquires and complaints.Actively participates in relationship development activities.Maintains a daily operational function of the branch security system.Responsible for managing and coaching of sales and service personnel.Maintaining profit and losses for banking center by building and retaining customer relationships.Conducts one-on-one performance evaluationsConducts weekly staff meetings

Manage 2 full service Restaurant and Bar with over 1M in annual sales volume.Creating hiring plans for both front-of-the-house and back-of-the-house staff.Calculating payroll, considering factors like overtime, holidays, and evening shifts.Screening, interviewing, and evaluating candidates to fill open positions1.Preparing job offers and employment contracts1.Planning compensation and benefits packages to attract and retain staff.Managing employee attendance and working schedules, including breaks, overtime, and paid time off.Conducting onboarding sessions and job-related trainings for all employees.Ensuring that the restaurant staff complies with health and safety regulations specific to the hospitality industry.Overseeing staff recruitment, conducting interviews, and managing the onboarding process.Fostering a positive workplace culture by addressing employee concerns and promoting open communication.Developing, implementing, and enforcing HR policies and procedures, ensuring compliance with labor laws.Provide shift and project supervision in order to consistently meet or exceed the standard of Customer Service.Recruit, Hire, Train, retain and develop the Restaurant team.Maintain a safe and secure environment for all Guests and Team.Work shifts to coach employees and provide ongoing feedback for their development.Manage the store appearance, maintenance, and atmosphere.Budget management.Profit and Loss accountability.

Ensures that all Associates on their shift are productive and efficiently utilized by managing schedule adherence, performance, and workload. Responsible for driving reductions in Client Relations issues and process errors Responsible for monitoring AHT (average handle time) and addressing performance issues Manages and coaches a team of Call Center Leads.Conducts one-on-one performance evaluations. Handle customer service escalated calls.Ability to set and manage accountabilities and expectations at all levels - team members, peers, business partners and senior and executive management