Led the management and innovation of the B2B digital portfolio, coordinating with the Presales team to ensure fast and high-quality responses in the implementation of customized tech products and solutions, tailored to meet clients’ specific needs.Key Achievements: Implementation of Solutions Funnel (>$10k MRR of funnel per month), Establishment of effective SLAs (<2 days for requirement responses), Win Rate in >20% of commercial cases handled.

Development and management of the core solutions portfolio, including internet, fixed and mobile telephony, Data Center, along with licensing, GPS, and cybersecurity solutions. Maintenance of strategic relationships with partners such as Microsoft, Google, Fortinet, and ESET, managing SLAs, pricing, benchmarks, and commercial agreements. Focus on product placement through offers and promotions, leveraging digital marketing, strategic events, client visits, development of support materials, and training programs, with the goal of generating leads and strengthening brand positioning.Key Achievements: Student Data Packages Project (~+10% revenue increase on base for the business unit), Data Center Placement Service (~+5% annual recurring revenue increase on base for the business unit), First operation in Digicel Group with Google Portfolio.

Maintenance and growth of a customer base with $1M in monthly recurring revenue through revenue optimization strategies: (1) Increasing ARPA through Cross-Selling (2) Reducing Churn through proactive case follow-up and renewals. Efficient management of sales and customer service cases using digital tools.

Support in strategic decision-making for the CEO, managing key projects, consolidating KPIs from various areas, and ensuring the follow-up of critical points in the Executive Committee. Responsible for preparing presentations and reports for the CEO, Executive Committee, and Regional Team, as well as leading the preparation of the annual budget presentation, coordinating collaboration across all areas of the company.

Management of Microsoft Dynamics NAV ERP software implementations, ensuring proper implementation and technical support. Supervision of a team of technicians and development personnel, ensuring the proper functioning of the ERP at each client.

Design, planning, and execution of the commercial strategy, emphasizing the creation of websites and social media management. Implementation of Agile methodologies with the programming team to meet client requirements and SLAs.

Creation of internal processes to improve communication among stakeholders (Fundes, Clients, and Consulting team). Development and analysis of TDRs and company diagnostics, as well as the preparation of project summary reports for clients.Creation of internal processes to improve communication among stakeholders (Fundes, Clients, and Consulting team). Development and analysis of TDRs and company diagnostics, as well as the preparation of project summary reports for clients.