As a customer service representative, I provide professional and courteous service to customers, answering their inquiries, resolving their issues, and ensuring their satisfaction. I have expert level knowledge on customer service, communication, and problem solving, and I have received multiple recognition awards for my outstanding performance and customer feedback.I am also passionate about ethical hacking and cybersecurity, and I have intermediate level skills in penetration testing, certified ethical hacking, and Python coding. I completed an associate's degree in business administration and management from Suffolk County Community College in 2019, where I learned the fundamentals of business operations, finance, and marketing. My goal is to pursue a career in cybersecurity, where I can apply my customer service, security administration, and ethical hacking skills to protect and enhance the digital assets of organizations.