AeroLeads people directory · profile
Ricardo Massao Ito Email & Phone Number
Executive Director
at
LAGATech | ENRises
1 work email found
@att.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Ricardo Massao Ito? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ricardo Massao Ito is listed as Executive Director at LAGATech | ENRises, based in São Paulo, Brazil. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Ricardo Massao Ito.
Ricardo Massao Ito previously worked as Diretor Associado de Operações (Global) at At&T Business and Associate Director Of Operations at At&T. Ricardo Massao Ito holds Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership from Smu Cox School Of Business.
Company email context
Email format at LAGATech | ENRises
This section adds company-level context without repeating Ricardo Massao Ito's masked contact details.
rito@att.com
76% confidence
AeroLeads found 1 current-domain work email signal for Ricardo Massao Ito. Compare company email patterns before reaching out.
Profile bio
About Ricardo Massao Ito
IT Executive with over 30 years of extensive leadership experience in global technology services companies, including 15 years in the mainframe environment, leading large, heterogeneous, and multicultural teams with global presence.My profile is to be organized and plan my activities well in advance to have all completed on time; I do not look forward to facing situations unprepared, however I know to be flexible and resilient to always achieve the business goals above and beyond. In a C-Level position I can develop my enthusiasm to network with people towards a trustworthy relationship to grow the business.Increased employee Net Promoter Score to over 90% using interpersonal communication and conflict management skills, and led a project of 3000+ hours of free customized training as one of the actions based on survey results. Supported sales and pre-sales with problem solving, team building, budget management, and negotiation skills that generated $2M in new revenue. Working with vendor rationalization, I was able to reduce operational costs by $1M per year.I have a background in coaching and mentoring, actively participating in several programs each year within my current company.
Listed skills include Service Delivery, Management, Governance, Strategic Thinking, and 35 others.
Current workplace
Ricardo Massao Ito's current company
Company context helps verify the profile and gives searchers a useful next step.
Lagatech | Enrises
Website
AeroLeads page
9 roles
Ricardo Massao Ito work experience
A career timeline built from the work history available for this profile.
Diretor Associado De Operações (Global)
Associate Director Of Operations
Responsibilities:• Lead a team of 4 managers, 6 team leaders and 50 engineers in key countries in LATAM.• Provide Tier2/3 IT infrastructure support in 3 shifts (24x7) for the accounts in Americas, APAC, EMEA and LATAM.• Partner with Sales and Architecture to align training roadmap with future go-to-market strategy.• Develop opportunity flows for the key potential current or new accounts.Key results: • Revenue Impact: We identified new opportunities that generate $500K of new revenue in a $1.5M funnel.• Service Excellence Impact: Implemented Point of Delivery (POD) model, fully deployed scaled engineering significantly improves overall productivity compared to current industry support models.• People Impact: Provide a training and skills development platform for approximately 3000 employees worldwide. Utilize highly skilled individuals as instructors to leverage and expand knowledge for the entire organization.
Associate Director Of Operations
Responsibilities:• Managed a team of 4 managers, 7 team leaders and 70 engineers in key countries in LATAM.• Provided Tier2/3 IT infrastructure support for the accounts in LATAM.• Monthly and weekly review of KPI results against contracted SLAs• Monthly review of risks and vulnerabilities towards a revenue growth program in Delivery Operations Key results: • Revenue impact: We identified new opportunities that generated $100,000 of new revenue in a $1.1 million funnel.• Cost Efficiency Impact: Eliminated 10 vendor body shop contracts, saving $1M per year.• Service Excellence Impact: Aligned and centralized all project implementation management in Europe (Slovakia), moving work out of LATAM.• Service Excellence Impact: Managed, documented and tested a LATAM disaster recovery plan for multiple offices in Brazil, Argentina, Mexico, and Chile.
May 2019 - Aug 2020
Senior Area Manager
RESPONSIBILITIES:● Led a team with 1 team leader and 15 engineers in BRAZIL, providing Tier 3 IT infra-structure support and as Service Excellence Leader conducted governance meetings with the clients. ● Monthly risk and vulnerabilities review towards a revenue increase program in Delivery OperationsMAIN RESULTS:● Skill Improvement Impact - Create a Network LAB using scrap devices (around 100), mapped skills gaps and implemented a series of workshops.● Motivation Improvement Impact - Received a new team from another organization after a big reorganization, employees motivation recovered, and we kept our talents.
Jun 2016 - May 2019
Presales Support Manager
RESPONSIBILITIES:● Led a team with 2 team leaders and 50 engineers in BRAZIL, providing Tier 1/2/3 IT infra-structure support and design solutions.● Created business cases and technical solutions and developed new partnership with third party providers in Brazil. MAIN RESULTS:● Revenue Impact $20M USD – Created and led a Technical Solution Architect team, and partnership with some third-party providers to support all Brazil accounts, supported Sales acting as gatekeeper for all new deals.
Apr 2008 - Jun 2016
Operations Team Lead
Oct 2005 - Apr 2008
Software Support Engineer
Jul 1997 - Oct 2005
Hardware Support Engineer
Jan 1990 - Jul 1997
3 education records
Ricardo Massao Ito education
Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership
Master Of Business Administration - Mba, Information Technology
Bachelor’S Degree, Computer Science
FAQ
Frequently asked questions about Ricardo Massao Ito
Quick answers generated from the profile data available on this page.
What company does Ricardo Massao Ito work for?
Ricardo Massao Ito works for LAGATech | ENRises.
What is Ricardo Massao Ito's role at LAGATech | ENRises?
Ricardo Massao Ito is listed as Executive Director at LAGATech | ENRises.
What is Ricardo Massao Ito's email address?
AeroLeads has found 1 work email signal at @att.com for Ricardo Massao Ito at LAGATech | ENRises.
Where is Ricardo Massao Ito based?
Ricardo Massao Ito is based in São Paulo, Brazil while working with LAGATech | ENRises.
What companies has Ricardo Massao Ito worked for?
Ricardo Massao Ito has worked for Lagatech | Enrises, At&T Business, At&T, Ibm, and Bank Of Boston.
How can I contact Ricardo Massao Ito?
You can use AeroLeads to view verified contact signals for Ricardo Massao Ito at LAGATech | ENRises, including work email, phone, and LinkedIn data when available.
What schools did Ricardo Massao Ito attend?
Ricardo Massao Ito holds Latino Leadership Initiative | Corporate Executive Development Program, Organizational Leadership from Smu Cox School Of Business.
What skills is Ricardo Massao Ito known for?
Ricardo Massao Ito is listed with skills including Service Delivery, Management, Governance, Strategic Thinking, Operating Systems, Project Planning, Leadership Development, and It Service Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial