Ricardo Massao Ito

Ricardo Massao Ito Email and Phone Number

Diretor Associado de Operações (Global) @ AT&T Business
State of São Paulo, Brazil
Ricardo Massao Ito's Location
São Paulo, São Paulo, Brazil, Brazil
Ricardo Massao Ito's Contact Details

Ricardo Massao Ito work email

Ricardo Massao Ito personal email

About Ricardo Massao Ito

IT Executive with over 30 years of extensive leadership experience in global technology services companies, including 15 years in the mainframe environment, leading large, heterogeneous, and multicultural teams with global presence.My profile is to be organized and plan my activities well in advance to have all completed on time; I do not look forward to facing situations unprepared, however I know to be flexible and resilient to always achieve the business goals above and beyond. In a C-Level position I can develop my enthusiasm to network with people towards a trustworthy relationship to grow the business.Increased employee Net Promoter Score to over 90% using interpersonal communication and conflict management skills, and led a project of 3000+ hours of free customized training as one of the actions based on survey results. Supported sales and pre-sales with problem solving, team building, budget management, and negotiation skills that generated $2M in new revenue. Working with vendor rationalization, I was able to reduce operational costs by $1M per year.I have a background in coaching and mentoring, actively participating in several programs each year within my current company.

Ricardo Massao Ito's Current Company Details
AT&T Business

At&T Business

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Diretor Associado de Operações (Global)
State of São Paulo, Brazil
Ricardo Massao Ito Work Experience Details
  • At&T Business
    Diretor Associado De Operações (Global)
    At&T Business
    State Of São Paulo, Brazil
  • At&T
    Associate Director Of Operations
    At&T Aug 2020 - Present
    Sao Paulo, Brazil
    Responsibilities:• Lead a team of 4 managers, 6 team leaders and 50 engineers in key countries in LATAM.• Provide Tier2/3 IT infrastructure support in 3 shifts (24x7) for the accounts in Americas, APAC, EMEA and LATAM.• Partner with Sales and Architecture to align training roadmap with future go-to-market strategy.• Develop opportunity flows for the key potential current or new accounts.Key results: • Revenue Impact: We identified new opportunities that generate $500K of new revenue in a $1.5M funnel.• Service Excellence Impact: Implemented Point of Delivery (POD) model, fully deployed scaled engineering significantly improves overall productivity compared to current industry support models.• People Impact: Provide a training and skills development platform for approximately 3000 employees worldwide. Utilize highly skilled individuals as instructors to leverage and expand knowledge for the entire organization.
  • At&T
    Associate Director Of Operations
    At&T May 2019 - Aug 2020
    São Paulo, São Paulo, Brazil
    Responsibilities:• Managed a team of 4 managers, 7 team leaders and 70 engineers in key countries in LATAM.• Provided Tier2/3 IT infrastructure support for the accounts in LATAM.• Monthly and weekly review of KPI results against contracted SLAs• Monthly review of risks and vulnerabilities towards a revenue growth program in Delivery Operations Key results: • Revenue impact: We identified new opportunities that generated $100,000 of new revenue in a $1.1 million funnel.• Cost Efficiency Impact: Eliminated 10 vendor body shop contracts, saving $1M per year.• Service Excellence Impact: Aligned and centralized all project implementation management in Europe (Slovakia), moving work out of LATAM.• Service Excellence Impact: Managed, documented and tested a LATAM disaster recovery plan for multiple offices in Brazil, Argentina, Mexico, and Chile.
  • At&T
    Senior Area Manager
    At&T Jun 2016 - May 2019
    São Paulo
    RESPONSIBILITIES:● Led a team with 1 team leader and 15 engineers in BRAZIL, providing Tier 3 IT infra-structure support and as Service Excellence Leader conducted governance meetings with the clients. ● Monthly risk and vulnerabilities review towards a revenue increase program in Delivery OperationsMAIN RESULTS:● Skill Improvement Impact - Create a Network LAB using scrap devices (around 100), mapped skills gaps and implemented a series of workshops.● Motivation Improvement Impact - Received a new team from another organization after a big reorganization, employees motivation recovered, and we kept our talents.
  • At&T
    Presales Support Manager
    At&T Apr 2008 - Jun 2016
    São Paulo Area, Brazil
    RESPONSIBILITIES:● Led a team with 2 team leaders and 50 engineers in BRAZIL, providing Tier 1/2/3 IT infra-structure support and design solutions.● Created business cases and technical solutions and developed new partnership with third party providers in Brazil. MAIN RESULTS:● Revenue Impact $20M USD – Created and led a Technical Solution Architect team, and partnership with some third-party providers to support all Brazil accounts, supported Sales acting as gatekeeper for all new deals.
  • Ibm
    Operations Team Lead
    Ibm Oct 2005 - Apr 2008
    São Paulo Area, Brazil
  • Bank Of Boston
    Software Support Engineer
    Bank Of Boston Jul 1997 - Oct 2005
    São Paulo, São Paulo, Brazil
  • Ibm
    Hardware Support Engineer
    Ibm Jan 1990 - Jul 1997
    São Paulo, São Paulo, Brazil

Ricardo Massao Ito Skills

Service Delivery Management Governance Strategic Thinking Operating Systems Project Planning Leadership Development It Service Management Networking Pre Sales Goal Oriented People Skills Data Center It Management Focus Groups Network Administration It Strategy Leadership Outsourcing Deadline Driven Information Technology People Management Focus On Results Analysis Training Mentoring Communication Skills Team Leadership Strategy Strategic Planning Project Management Telecommunications Business Strategy Security Cisco Technologies Itil Pmp Crm Customer Relationship Management

Ricardo Massao Ito Education Details

Frequently Asked Questions about Ricardo Massao Ito

What company does Ricardo Massao Ito work for?

Ricardo Massao Ito works for At&t Business

What is Ricardo Massao Ito's role at the current company?

Ricardo Massao Ito's current role is Diretor Associado de Operações (Global).

What is Ricardo Massao Ito's email address?

Ricardo Massao Ito's email address is ri****@****att.com

What schools did Ricardo Massao Ito attend?

Ricardo Massao Ito attended Smu Cox School Of Business, Fgv Eaesp - Escola De Administração De Empresas De São Paulo Da Fundação Getulio Vargas, Universidade Paulista.

What skills is Ricardo Massao Ito known for?

Ricardo Massao Ito has skills like Service Delivery, Management, Governance, Strategic Thinking, Operating Systems, Project Planning, Leadership Development, It Service Management, Networking, Pre Sales, Goal Oriented, People Skills.

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